Customer Service Assistant, Personal Assistant, Office Receptionist

Michelle Saranchuk acp2z4@r.postjobfree.com

*** ***** **. ******, ** 905-***-****

L1N 4C6

Objective

Seeking an opportunity to obtain a position that will enable me to use my strong customer service skills, past and present work experience, and ability to work well with team members and clientele.

Qualifications

•Proactive and innovative attitude towards new projects, providing follow through of projects from inception to completion

•Dedicated team player, committed to achieving goals and objectives of an organization.

•Utilize a systematic approach for thinking critically to analyze and solve problems

•Accurate and efficient, promote harmony and flow of workload

•Proficient in the use of MS Word and MS PowerPoint

Related Experience

Aurora Windows and Doors January 2008-present

Telemarketer

Booking appointments for free estimates for windows and doors within various

Managed front office from time to time; booking installations, setting up call-in appointments, organization of manufacturer orders, filing and organization of client files, attending to walk-in customers in front showroom.

Flavorchem International February 2006-September 2006

Customer Service / Marketing Representative

Compiled product orders for clients

Maintained and organized inventory

Used proprietary software for tracking purposes

Patheon Pharmaceuticals 2005-2006

Manufacturing Operator

Assist in the manufacturing of liquid pharmaceutical dosage forms by operating a variety of processing machines

Provide proper documentation that complies with cGMP standards and also must follow SOP guidelines

Knowledge of in-house computer program BPCS

Michelle Saranchuk acp2z4@r.postjobfree.com

MDS Laboratories Inc. 1989-2003

Lab Assistant

Operated a variety of analytical instruments including Coulter Counter, Centrifuge, Electrolyte Machine, RA 500 and Automatic slide stainer

Applied policies and procedures to perform a variety of blood, urine, swabs and other related tests.

Consulted with Doctors regarding discrepancies with instructions, test

requisitions, missing specimens, or inaccurate patient information

Calculated and compiled test results into a database for easy access to collect and distribute reports to doctors, nursing homes and caregivers via mail or network devices

Researched through manual logs to problem solve data base conflicts such as coding errors and discrepancies thus providing continuity in the flow of work

Provided troubleshooting of systems, printers and computer networks

Maintained strong, positive working relationships while providing professional service both externally and internally

Resolved a wide range of customer service issues, applying tact and diplomacy

Followed up on requests in a prompt and timely manner

Education

Dental Hygiene Diploma Graduated April 2012

Durham College of Applied Arts and Technology

Oshawa, ON

Food and Drug Technology Diploma Graduated April 2004

Durham College of Applied Arts and Technology

Oshawa, ON

CIFST Scholarship Award

Office 2000 Overview Fall 2001

Durham College of Applied Arts and Technology

References Available Upon Request

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