Customer Service Sales

PROFILE

My resourcefulness has solved many problems and situations, resulting in increased profit margins and customer satisfaction and loyalty, along with my years of experience dealing with the public. My knowledge and studies of the Financial Industry has been a very valuable asset when costing projects, and managing budgets. My Combined talents and experience in Design & Project Management over a wide array of Manufacturing gives me an edge. My strengths are my ability to analyze and design plans which meet or exceed a client’s needs and wants. Excellent organizational skills combined with superior negotiation and communication skills contribute to successful business.

HIGHLIGHTS OF ACCOMPLISHMENTS

Sales

Build client base from cold calling, referrals, and networking.

Networking involved being an active Chamber Member on a committee, as well as attending and regular networking events in the Kitchener/Waterloo Cambridge area.

Well respected in the community and well connected.

Coordinated, managed and participated in Tradeshows on a regular bases to build clientele and business.

Met and exceeded clients expectations and have received letters of praise, and Testimonials

Project Management

Managed projects from conception to completion, coordinating with vendors, production and Engineering staff to ensure products met or exceeded design requirements and were delivered on time and on budget, resulting in over $4 million in sales.

Coordinated engineers, contractors, and electricians across Canada to ensure system installation was conducted according to specifications to avoid deadline of final project, and reduce overall costs.

Implemented Value Analysis techniques for several product lines to determine potential cost reductions while maintaining equal or higher quality standards.

Resolved field service problems drawing on expertise from other departments to ensure an appropriate and cost effective solution was implemented.

Customer Service

Adopted a pro-active approach within the customer service department, creating a more positive image that contributed to improvements in the cost effectiveness of the business.

Coordinated and addressed customer service problems for customers across Canada, ensuring installation and repairs were completed on time and on budget, improving overall customer satisfaction.

Quality Control

Set and regulated Quality Control Guidelines, knowledge of equipment and inventory control, quality assurance processes and procedures.

Occupational Health and Safety Act, and other related legislation.

CAREER HISTORY

Sole Proprietor, T.O.P. Circuit (Technology Offers Promise), Kitchener, ON 09/30/01 - Present

Controls Systems Designer, ATS “Automation Tooling Systems., Cambridge, ON 10/30/99 – 09/30/01

Deployment Co-ordinator, Nexsys Commtech International., Waterloo, ON 08/01/98 – 09/01/99

Engineering Technologist, Electrohome Ltd., Kitchener, ON 06/10/96 – 05/28/98

Electrical/Network Technologist, GFI Control Systems Inc., Kitchener, ON 05/01/95 – 02/01/96

R&D Technologist/IT Manager, Keene-Widelite, Cambridge, ON 10/01/90 – 05/01/95

EDUCATION

Wilfrid Laurier University

Small Business Development June, 1996

Conestoga College of Applied Arts and Technology

Electronic Engineering Technology Diploma April, 1990

Value Analysis March, 1991

University of Waterloo

General Bachelor of Arts Program April, 1984

TRAINING

JIT – Just In Time Mar 1993

Value Analysis Sept 1993

WHIMIS May 1994

Team Building May, 1997

Shared Values June, 1997

MicroAge

Novell End User Course & Advance User Course Dec, 1991 & June 1992

VOLUNTEER/ORGANIZATIONS/ACTIVITIES

Rotary Club of Cambridge Preston-Hespeler, Active member

Optimist “Optimist Club of Kitchener-Waterloo” – Past President & Active Member

DRTF “Doctor Recruitment Task Force of Cambridge” – Fundraising Chair Member,

Race Director for Horror Trail Run, Frosty Trail, & Rotary Classic Superhero Run

KWTFA “Kitchener Waterloo Track & Field Association” – Past President & Coach,

Chamber of Commerce – Kitchener Waterloo & Cambridge – Breakfast Committee Member

Canadian Red Cross, Running, Biking, Swimming, 4 X Boston Marathoner, 4 X Ironman Triathlete, & Ultra Runner.

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