Management Manager
Resume:
David M. Fletcher 316-***-****
****************@*****.***
Summary of Qualifications
Passionate, self-motivated professional with a Fortune 500 company in Operations & Customer Management. Analytical & proficient in cost-reduction projects, business process creation and supply chain management. Extensive experience in developing highly proficient teams, contract manufacturer management & change management. An understanding, innovative individual who has an excellent sense of teamwork to get results by instilling commitment, trust, fairness, and loyalty.
Professional Experience
NetApp, Wichita, KS 2011 - Present
Operations Program Manager
Customer facing leader for multiple Tier 1 OEM teams collectively responsible for $100M+ in annual revenue.
Responsible for 3 fulfillment models to support revenue transactions in Oracle.
Responsible for negotiating terms & conditions with OEM partners to consolidate manufacturing lines, assign E&O inventory liability & lead time improvements.
Managed external factory resources to align with OEM partner forecasted demand and contractual lead time.
Customer facing leader for multiple domestic & international manufacturing transitions.
Managed RTV / RMA process at contract manufacturer to ensure OEM requests met business process obligations.
Created and delivered hardware training course to new employees within internal departments.
Accountable team member responsible for NPI’s & FAI’s for newly released products.
Initiated & led multiple internal & external projects to reduce costs, improve supply chain efficiency, reduce lead time and increase revenue.
Responsible for collaborative design & implementation of new logistics model aligned with a factory transition from MX to US.
LSI Corporation, Wichita, KS & Beaverton, OR 2004 - 2011
Operations Account Manager
Customer facing leader for multiple Tier 1 OEM teams collectively responsible for $100M+ in annual revenue.
Strategic chair of Post Sale Operations steering committee charted with streamlining operational activities through process refinement and global warehouse footprint reduction.
Leader of cross-functional team to develop RFP for APAC RMA facility; provided data-based summary to executive team for decision.
David M. Fletcher Page Two
Led several customer-facing teams that managed on-time delivery performance, product quality & RMA’s.
Founding member of the Leadership in Action team that was responsible to company executives for training LSI’s leadership team and individual contributors.
LSI SSI / Engenio, Wichita, KS 2000 - 2004
Global Customer Services Manager
Responsible for managing 30+ Technical Support Engineers in a 24x7 environment to provide world class technical support to the worldwide install-base of LSI storage systems.
Created and actively managed scheduling across multiple shifts to ensure appropriate resources were available across several disciplines.
Partnered with internal departments to define new business process to ensure software & hardware developers were available for customer-critical escalations.
Provide weekly & monthly metrics to management
Koch Industries, Wichita, KS 1995 – 2000
Business Systems Analyst
Responsible for the uptime of the Cash Management IT infrastructure to ensure timely transactions & reconciliations occurred.
Coordinated daily with database & server administrators to ensure all systems were available for worldwide transactions.
Initiated disaster recovery plans and business processes.
Partnered with IT to ensure Year 2000 readiness across all platforms integrated within the Cash Management business.
Education
Masters of Science, Management (2005)
Friends University, Wichita, KS
Bachelor of Science, Management Information Systems (1995)
Kansas State University, Manhattan, KS
Software Experience
Microsoft Office Applications Multiple ERP Systems (SAP, Oracle, Siebel)
Community Involvement
Ronald McDonald House Charities Volunteer 2014 - Present
St. Baldrick’s Foundation Volunteer 2011 - 2014
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