Customer Service Data Entry
Resume:
RONALDO MIGUEL
Queens Village, NY. 11428
OBJECTIVE:
To advance my career in a challenging position, utilizing abilities developed through
experience and education, with opportunity for professional growth based on performance.
EMPLOYMENT:
Best Formulations
938 Rowland Street
City of Industry, CA. 91748
Position: Chemistry Laboratory Technician
Date of Employment: June 6, 2004 – October 30, 2014
Responsibilities: To ensure that all materials meet the established criteria throughout all
Phases of the process. Raw materials, components, and packaging and labeling are examined and tested according to a rigorous written program designed to assure uniformity from batch to batch. Every raw material received is tested for identity and conformance to specifications. During the manufacture of all batches of all products, in-process samples are tested and the results are documented. If any of the raw materials do not meet our standard samples or specifications the raw materials is rejected and the information is submitted to the research and development group. Accelerated stability testing as well as real time stability testing is done concurrently to validate the results for the tests.
Duties: Logged-in all incoming sampled materials, check documents for the name, specification like color, appearance, odor and specially the certificate of analysis for date of expiration and run into the Fourier Transform Infrared Spectrophotometer (FTIR) machine, to see to it that the materials will match the standard specification. I performed loss on drying (LOD) and IR Balance (IMDB) for powders, tea leaves, liquid, capsugels which requires a certain percentage of loss on drying, also performed Particle Size test for Thick liquids or paste to make sure it meets the standard specification to avoid leakers specially softgels, also performed Disintegration and Dissolution test for finished products like softgels, enteric-coated softgels, tablets, capsules that requires a certain time to dissolved. I also checked and measured particular sizes for plastic and glass bottles and cartons for packaging, and labels.
World Wide Flight Services
Los Angeles International Airport
5908 Avion Drive
Los Angeles, CA. 90045
Position: Cargo Agent/Data Entry Operator
Date of Employment: November 2000 – June 2004
Responsibilities: Learned the Airline Industry and be acquainted with their Sabre and Quick system, also to learn the Airline codes to be used in posting Air Waybills, Transfers, Housebills, Comats and all kinds of Mails. I do the trucking services in a regular basis to deal with Trucking Companies for inbound and outbound of the cargo freight. And assisting the forklift drivers in loading the freight to avoid delays.
Duties: Update system regarding trucking information, assisting customer on the phone regarding the status of their freight. Do manual inspections of freight from time to time to ensure the safety of cargo being transported. Meeting flights from the dock to take the manifest and see the number to passenger and freights. I also helped in the absence of the Customer Service Coordinator (CSC) to facilitate and accept cargo documents from customer to ensure that they comply with the Company as well as the Government rules and regulations before accepting their cargo as to hidden dangerous goods or contraband. And ensure we have all the necessary documents as required by law (FAA).
Title Records Inc.,
8926 SunLand Blvd
Sun Valley, CA. 91352
Position: Data Entry Operator
Date of Employment: June 1981 – May 2000
Responsibilities: Assisting people’s needs in order to update all daily work. Trained new people on different phases of work and make decisions on any uncommon documents to be posted in the computer. Perform system save for all work done during the day for security reasons. I have to assure that daily work is posted to satisfy the needs of the company’s clients, in addition assisting clients from time to time through telephone regarding problems pertaining to title business, especially locating properties and concerning legal description or un-posted documents. I also verify the work of my co-workers to assure the accuracy of the documents to be posted in the computer.
EDUCATION
Rizal Technological College
Pasig City, Manila Philippines
Degree: Business Administration
Year: 1976 – 1980
Manila Data
Cubao Quezon City, Manila Philippines
Title: Data Entry
Year: 1980 – 1981
REFERENCES
Available upon request
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