Customer Service Sales
Resume:
RACHEL M. KNOPF
Chula Vista, CA 91913
************@*****.***
COVER LETTER
To whom it may concern,
A little about who I am. My name is Rachel Knopf and I recently
relocated to San Diego! I am seeking part-time employment because not
only do I think it would be a great fit but would be a great opportunity as
well. Building Customer relations is my main priority and I pride myself
on providing excellent service every time whether it be in person, via
email, instant messaging, or on the phone. I have years of
secretarial/clerical experience to include but am not limited to: MS
Word, Excel, Outlook, Power Point, proficient in facsimile, email &
phone correspondence. Again, I cannot express enough how much I
would enjoy becoming a part of your team! Thank you for your time and
consideration for this position!
Sincerely,
Rachel Knopf
RACHEL M. KNOPF
1969 Caminito De La Cruz
Chula Vista, Ca 91913
************@*****.***
OBJECTIVE
Seeking Earliest Available Clerical Part-Time position.
SUMMARY OF QUALIFICATIONS
7+ years of secretarial experience and 3+ years of sales experience. I strive to satisfy customers and also
to create new customer relationships for the company. Proficient in all aspects of Office clerical duties to
include: Personal Book, order tracking & follow ups via POS system, MS Word, Excel, PowerPoint, etc
and Relationship building. Enjoy dealing with customers either in person, via the internet, or by
telephone.
WORK HISTORY
Nordstrom of Fashion Valley Mall
December 2014-Present
Retail Sales Associate in the Women’s Active/Swim Department. Proficient in building customer
relations, meeting and exceeding client(s) needs, and following up. Exceptional Product
knowledge of department and broadening knowledge of all other departments to better serve the
client.
Dillard’s South Park Sales
October 2013-December 2014:
Sales Associate in Handbag and Accessories department. Proficient and responsible for inside
sales. Responsible for contacting consumers about products and promoting sales for the
company.
Above Board Flooring Project Consultant/Office Assistant:
Project Began March 2014- Project Ended October 2014
Proficient in Building customer relations, providing knowledge and assurance of product and
labor provided. Confident and capable of providing field measures for both residential and
commercial properties. Effective special events coordination, marketing and sales capabilities.
Proficient computer operation and clerical skills. Proficient in handling diverse tasks simultaneously.
Functions well independently, as a team member, or manager / director. Exhibits a high degree of
integrity, maturity, dependability, and enthusiasm.
In Side Sales/Operations Assistant:
February 2013-October 2013 Rite Rug Charlotte, NC
Excellent customer service, product knowledge, and customer relationship building skills.Management,
organizational, communication, and interpersonal skills. Cashier duties, contractors, and vendors via
telephone, internet and in person; processed customer payments; prepared and submitted bank deposits;
prepared correspondence and billing statements; processed e-mail inquiries, payments and orders.
Effective special events coordination, marketing and sales capabilities. Proficient computer operation and
clerical skills. Proficient in handling diverse tasks simultaneously. Functions well independently, as a
team member, or manager / director. Exhibits a high degree of integrity, maturity, dependability, and
enthusiasm.
Sales Personnel:
October 2012-September 2014 Old Navy Charlotte, NC
Part-time cashier with cashiering duties, as well as, implementing company incentives such as:
company credit cards, sale items, adding additional items to sale etc . Customer service and
satisfaction was mastered and is the top priority as an employee of this company.
Cashier-Sales Personnel:
June 2011 – February 2013 Northern Tool and Equipment Charlotte, NC
Part-time cashier with cashiering duties, as well as, pushing freight. Customer service and
satisfaction was mastered and is the top priority as an employee of this company.
General Office Clerk I:
June, 2010 – August, 2010 Kelley Foods of Alabama, Incorporated Elba, AL
Temporary position in the Accounts Receivable Department. Responsibilities included: scanning
customer payment information and records as part of a file conversion project; verification and sorting of
scanned documents in MS Word; alphabetical and numerical filing; photocopier operation.
Receptionist / General Office Clerk:
February, 2008 – February, 2010 Tim’s Carpet Service Clarksville, TN
Performed receptionist and general clerical tasks to include: Greeting and assisting customers,
Cashier duties, payroll, contractors, and vendors via telephone, internet and in person; processed customer
payments and distributed payroll; prepared and submitted bank deposits; prepared correspondence and
billing statements; processed e-mail inquiries, payments and orders; operated a variety of office
equipment. Position was part time (afternoons and weekends) while attending school.
Office Aide:
2007 - 2010 Northwest High School Clarksville, TN
Provided assistance to Guidance Counselors and Office Staff intermittently throughout high school.
Duties included: answering telephone; taking messages; assisting students, parents and visitors to the
facility
EDUCATION
May, 2010 High School Diploma, Distinguished Honors Northwest High School Clarksville,
TN
January 2011-2013 Appalachian State University Sophomore
References attached
REFERENCES
Available Upon Request
REFERENCES:
Jennifer Loiciano (Supervisory Reference)
Assistant Manager (Acting Manager) Women’s Active & Lingerie
4400 Sharon Rd.
Charlotte, NC 28211
(Work) 704-***-**** EXT 1560
Randy Goodman (Supervisory Reference)
District and Store Manager Northern Tool & Eq.
9401 Statesville Rd.
North Charlotte, NC 28629
(Work) 704-***-****
(Cell) 843-***-****
Debra Henry (Supervisory Reference)
Management at Above Board Flooring
10100 Park Cedar Dr.
North Charlotte, NC 28210
Cell 704-***-****
Megan Brydges (Personal Reference)
4020 Utah Street
Apt 15
San Diego, CA 92104
Contact this candidate