Customer Service Quality

DICKSON GEORGE Cell: 954-***-****

Email:******************@*****.*** Home: 954-***-****

OBJECTIVE: To make the best use of my professional skills and experience in a well-established Pharmaceutical Company where I also get the opportunity to enhance my knowledge-base by understanding further nuances of this profession.

ACADEMIC QUALIFICATION

B.PHARM (Bachelor of Pharmacy) -Rajiv Gandhi University of Health Science, India

MBA (Master Of Business Administration) – Liverpool John Moor’s University, U.K

SUMMARY OF QUALIFICATIONS:

Versatile skills with experience in Manufacturing, Customer Service, and Management

Recognized skills in mentoring and mediating between employees

Attention to detail, aptitude for problem solving, teamwork

Experience and training in medical and pharmaceutical terminology

Strong verbal and written communication skills, professionalism

Customer service personality; eager to assist internal & external customers

MS Word, Excel, PowerPoint, Outlook, Access, e-mail, internet research

WORK EXPERIENCE

Actavis (Watson Pharmaceuticals), Florida. R&D Technician (08/2014-Present)

Execution of the Clinical batches for the pilot and pivotal studies

Manufacturing and packaging of ANDA batches

Physical Testing of the ANDA prototype

Executes and Manages development programs

Achieve goals within given time frames and with minimal supervision

Design and build prototypes depending on project requirements

Testing and analysis of Various Pharmaceutical product

Comply with company policy and procedure related to quality and safety

Actavis (Watson Pharmaceuticals), Florida. Manufacturing(Fluid Bed) (08/2013-07/2014)

Manufacturing of Extended release Tablets(ER)

Process operator FBO ( Fluid Bed Operations)

Assist in quality, Production and R&D studies

Follow manufacturing SOPs and completes batch records

Cleans, Sanitize and care for equipment before and after use

Comply with company policy and procedure related to quality and safety

Pacific Pharmaceuticals Pvt Ltd, India. Quality Control Chemist (07/2010-10/2012)

Perform testing, Analysis and documentation

Operate analytical instruments such as HPLC, Automatic titration and Dissolution testing.

Perform wet chemistry tests on samples such as LOD, pH and Titration

Perform physical testing such as particle size and thermal analysis

Assist in quality, Production and R&D studies

Maintains Clean, Safe and orderly work area

Comply with company policy and procedure related to quality and safety

Necter Chemicals Pvt Ltd, India. Clinical R&D Associate (08/2009-06/2010)

Designs and executes clinical pharmacokinetic evaluations of diagnostic products.

Writing study protocols/procedures/reports, identifying and coordinating clinical study sites.

Ensuring studies are conducted according to approved protocols, good clinical practices.

Methods for testing, Validation Reports, protocols etc

Executes and Manages development programs

Achieve goals within given time frames and with minimal supervision

Comply with company policy and procedure related to quality and safety

Hickey’s Pharmacy Dublin- Ireland. Pharmacy Technician (01/2008-04/2009)

Recommending OTC medicines to the customers

Assisting the Pharmacist

Sorting and arranging of medicines

Kemwil Biopharma Pvt Ltd, India. Manufacturing Technician (01/2007-11/2007)

Manufacturing of Solid and semi-solid dosage forms

Perform conductivity and pH measurements and adjustments

Assembles medical devices in a clean room environment

Follow manufacturing SOPs and completes batch records

Cleans, Sanitize and care for equipment before and after use

Comply with company policy and procedure related to quality and safety

ACHIEVEMENTS

I have secured good score in International English Language Testing System.

I have secured ‘Best student award’ in college.

PERSONAL STRENGTH

Hard worker and Good Team player

Quick learner, a good time keeper and a prompt person

Good Communication and interpersonal skills

Manages multiple projects, duties and assignments

Sincerity cooperation and consideration

Zeal to succeed.

References furnished upon request

Contact this candidate