Sales Customer Service
Resume:
Jamie Wooden
Houston, Texas 77079
***************@*******.***
PROFILE
Strong closer with a proven record of top performance in sales. Dynamic and competitive with valuable sales, marketing and customer service experience. Demonstrated ability to anticipate customer needs and proactively remove barriers to the sale. Excellent at building rapport, relationships and client trust. My motto, “Every friend is a customer.” Adaptable with the proven ability to quickly learn new product benefits and technical applications. Computer literate and extremely skilled at utilizing social medial to create sales opportunities. Areas of expertise include
Social Media Development
Marketing
Account Management
Customer Relations Management
Creative Problem Solving
Cost Containment & Control
Microsoft Office Proficiency
Cold Callings & Prospecting
Work Experience
September, 2014 – Gulfgate Dodge, Houston, TX
Sales Consultant
Successfully sold new cars and pre-owned vehicles. Strengthened skills in personal communications, overcoming objections and customer follow-through. Worked closely with clients to determine needs and product selection, upselling whenever possible to improve profitability:
Consistently exceeded sales goals and quotas led sales force in units sold
Established long-term relationships with clients and developed a strong pattern of repeat sales, client loyalty and referrals.
Built Client Referral Database
Posted inventory on Social Media Sites
Answers Sales Calls
Learned Basic Steps to the Sale
February, 2014 through August, 2014 – Buick, Katy, TX
Sales Consultant
Successfully sold pre-owned vehicles. Strengthened skills in personal communications, overcoming objections and customer follow-through. Worked closely with clients to determine needs and product selection, upselling whenever possible to improve profitability:
Consistently exceeded sales goals and quotas led sales force in units sold
Established long-term relationships with clients and developed a strong pattern of repeat sales, client loyalty and referrals.
Built Client Referral Database
Posted inventory on Social Media Sites
Answers Sales Calls
Learned Basic Steps to the Sale
March, 2013 through January, 2014 – Private Contractor, Woodlands, TX
Construction
Assisted Project Engineer with construction project. Worked closely with other employees to get design completed:
Perform general construction labor to include jobsite clean-up and moving of materials by hand.
Operating motorized equipment including power tools, saws, hammers, nails, and bolts.
Work requires alert individuals with good balance and physical strength.
Assist in pouring of vertical concrete.
Install reshores per instructions.
Ensures adherence to the corporate safety program.
Fosters collaboration between and among personnel.
January, 2013 through March, 2013 – Gulfgate Dodge, Houston, TX
Sales Consultant
Successfully sold pre-owned vehicles. Strengthened skills in personal communications, overcoming objections and customer follow-through. Worked closed with clients to determine needs and product selection, upselling whenever possible to improve profitability:
Consistently exceeded sales goals and quotas led sales force in units sold
Established long-term relationships with clients and developed a strong pattern of repeat sales, client loyalty and referrals.
Built Client Referral Database
Posted inventory on Social Media Sites
Answers Sales Calls
Learned Basic Steps to the Sale
August, 2011 through August, 2012 – UPS, Indianapolis, IN
Package Handler
Continual lifting, lowering and sliding packages that typically weigh 25-30 lbs. but may weigh up to 100 lbs. Scanned packages into system to record tracking using scan gun. Sorted packages. Maintained clean work area.
August, 2010 through August, 2011 – Defender Direct, Inc., Indianapolis, IN
Inbound Calls Sales Representative
Answered inbound-calls for customers interested in purchasing home security system. Responded to questions and provided consultation. Consistently generated additional revenues utilized through product knowledge and friendly sales techniques to upsell product specials. Handle customer inquiries, complaints, and payment extension/service request. Manage high-volume workload within sales goal -driven environment. Successfully diffused customer objections. Made service changes, recommend service options and schedule installations for security system. Consistently meet and/or exceed sales expectations; committed to going over and beyond the call of duty on a regular basis.
Education
Lawrence Central High School - Indianapolis, Indiana - 2010
Ivy Tech Technical School – completed one year.
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