Management Life Insurance

Miguel Villa

**** ********* **. ******, ** *****

T: 773-***-**** E: **********@*****.*** Social: linkedin.com/in/miguelvilla1

Objective

Analyst with over 10 years experience. Skilled in leading teams of diverse backgrounds to make solid business decisions based on analysis of short-term and long-term business needs. Analytical abilities, as well as excellent interpersonal, oral and written communication skills. 4 years Project Management experience. Managed implementation of technology standards department-wide, reducing redundancy by 30%. Extensive background in HealthCare Field. Experience in explaining complicated health care plans, conflict resolution, benefits and compensation, records management, policies development and legal compliance. The ability to deal with ambiguous and complex problems and business situations. Demonstrated success in negotiating win-win compromises. Developing teambuilding programs, and writing Standard Operating Procedures (SOP). Problem solver that has the ability to mediate and communicate persuasively to all levels of leadership. Self-starter who is detail oriented and operates with limited supervision and enjoys a challenging environment.

Experience

CVS/Caremark – Eligibility Consultant July 2011 – April 2015

Project managed the successful implementation of existing or new Health Plan clients of varying size. Conducted external meetings to obtain client business needs and interact with internal operational and technical staff to ensure the proper administration of a client’s requirements. Continuously looked to improve systems, processes and called upon to work on special project teams aimed at improvements.

CVS/Caremark – Benefits Verification Representative September 2007 – July 2011

Conduct detailed benefit and eligibility verification of insurance benefits for prescription drugs dispensed from the network pharmacies of CVS Caremark.

Hewitt Associates – Benefits Representative January 2005- March 2007

Enrolled participants into medical, dental, long term disability and life insurance plans, while explaining applicable plan provisions, deadlines and timing. Investigated payroll inconsistencies, both on an individual and client-wide basis. Informed our client and team of trends and irregularities with our software (PeopleSoft, TBA, Lotus Notes), and suggested improvements. Referred participants to plan carriers, 401K/pension department, and other benefit contacts.

Education

College of Lake County – Grayslake IL 2011 - 2012

Business Management degree did not complete.

Skills

Skilled in the Microsoft Suite programs. Leadership skills. Project Management. Training and Development. SharePoint Development. Business development.

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