Customer Service Manager
Resume:
Shaheda Faqir Mohammad
********************@*******.**.**
PROFILE
Being a dedicated and self-motivated individual, I always aspire to the highest of standards and goals in order to achieve the maximum impact on any task or matter in which I am involved. I am a highly energetic individual with extensive experience in managing an office including all administrative duties, scheduling and co-ordinating, data handling, research, presentations, cost controlling and resource management, among others. I have excellent communication skills and a strong team ethic with a working knowledge of the Microsoft Office suite including Excel, Word and PowerPoint. I now look to continue my career within an office environment.
KEY SKILLS
Excellent organisation skills with experience in keep everything in order and ensuring all pending work is completed in a timely manner
Communicational skills with the ability to build rapports with colleagues and customers
Strong analytical skills and the ability to find and solve problems effectively
Working with your team to make the atmosphere more work friendly and accessible for everyone, in order to keep up high standards of productivity.
Highly patient and cooperative to provide the highest levels of customer service
Possess a keen eye for detail and ability to proof read and analyse documents
EXPERIENCE
Events planning fundraiser event Nov 2014- Present
I am currently organising a fundraising event for my local school in Hounslow. My role is to undertake all aspects of organising the event, from creating and selling tickets, organising venue and catering. Entertainment and stalls. The event has a capacity of upto 300 people so it’s a reasonably large event. I have previously executed two other fundraising event for the school which have over exceeded the financial target set.
In the coming term I will be organising a sponsored walk in order to raise money for a new science lab.
While doing these events I have built awareness of my skills and am pursuing a part time career in this particular field.
Lady Nafisa Girls School – School Governor April 2014 – present
LNS is a private secondary school. I have recently been elected as school Governor.
My role is to take share responsibility in managing and running the school.
We have regular meetings consisting important matters regarding managing the school at its optimum level to provide the best service as possible.
LNS is a private school and is funded solely through fees and donations etc. Our aim is to raise as much awareness and funds for the school in order for it to be successful.
I am currently working with other governors and teachers to organise a fundraiser taking place on the 3rd august 2014, the footfall for which is around 4-5 thousand people.
Black Seed Partners - Office Manager Jan 2013 - May 2014
This was an investment advisory firm where I worked as the office manager. My role entailed a variety of tasks which included:
Researching information for specific projects online and through investment publishings for input into client reports or presentations
Assist in preparation of PowerPoint presentations for client pitches
Produce charts, tables, graphs, and other data within Excel for input into client presentations
Record and maintain monthly cashbook, data entry of payments, receipts from bank statements and report to the accountant
Report to Chief Finance Officer for office expenditures
Prepare Directors’ cost declaration reports
Prepare bank payment letters for salary payments and expenses and any ad hoc payments
Assistant for Senior Management including travel arrangements and visa processing
Maintain and update internal database
Answer and screen telephone calls
Volunteer Project Manager at Islamic Help Dec 2012 – August 2013
Project managed various community-building events such as the ‘Open Iftaar’ gathering over 200 people, primarily from homeless and underprivileged backgrounds
Organising fundraising for various school projects and campaigns to help raise awareness and funds to promote Health and Education and empower young women in the community
Voicing Islam Audio Bookstore - Core Administrator Feb 2009 - Oct 2012
Carrying out all office duties including data handling and applying, emailing, reception work and filing
Key responsibility for all administration duties including all company paper work, storage of confidential materials, company finances and email enquiries
Ordering new office supplies and creating and managing all written communication and coordination and maintenance of all records
The Home Schooling Network - Organiser & Chief Operator Jan 2003 – Jun 2008
Set up and managed my own home schooling work group where I taught English, Maths, Geography, and History to children
Liaising with other home-schooling resulting in the creation of a local home schooling club that involved mothers working with their own children and in their free time having the option to join the variety of activities and exercises we had planned over the week.
Planning many events and trips in order to help the children develop
Achievements: I succeeded in offering a level of service for others in my position to give their children an A1 education whilst also offering social interaction with other children
Freelance Beauty Advisor & Bridal Makeup Specialist Jan 2000 - Dec 2002
Working on a freelance basis providing beauty advice and treatments
Offering bridal packages including pre-bridal beauty regimens and preparations as well as on the day hair, makeup, henna and outfit setting services.
Advertising and marketing the business as it started to grow successfully through word of mouth
EDUCATION
Ellen Wilkinson school for Girls Jun1997 – Sep 1999
GNVQ Business Studies Intermediate and Advance both Distinction Standard
NVQ Diploma in Health & Hair
Brentford High School Jun 1994 – Sep 1996
GCSE: English (A), Mathematics (A), Media Studies (B), Business Studies (B), Double Science (C), History (C), Geography (C)
INTERESTS
I enjoy keeping fit, cooking, keeping abreast of health and beauty developments, studying with my children, and travelling.
REFERENCES AVAILABLE ON REQUEST
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