Customer Service Technician

MARC K. PERRY North Port, Florida *****

****.*****@****.*** 941-***-**** (H)

www.linkedin.com/pub/marc-perry/44/b8/69-804-***-**** ©

SUMMARY:

A RF Technician with military and civilian experience working with various communication platforms. Top specialties Installing, maintaining, and troubleshooting/repairing systems and components. Also have experience in programming, installing, operating, and maintaining telecommunications systems. Knowledgeable of troubleshooting, fault isolation, and link restoration procedures. Additional experience with Electronic Countermeasures systems, networking, and computer hardware, software, and automation equipment. Worked as a team member, supervisor, and manager while serving a successful military career in the signal corps. Instructed and coached soldiers on relevant tasks. Active Top Secret clearance.

AREAS OF EXPERTISE:

Land Mobile Radio (LMR)

Programmed, maintained and troubleshot various analog and P25 Motorola and Kenwood mobile and portable radios. Tuned and aligned duplexers, combiners, MC3000, and consollettes. Performed optimization on Quantar, GTR8000 and Tait repeaters. Installed and maintained over 25 repeaters over four locations in Afghanistan.

Installed approximately 1000 Motorola and Kenwood mobile vehicle radios and programmed over 2000 handheld radios for Department of State vehicle.

Familiar with Electronic Countermeasure systems; was responsible for the proper operations and testing of ECMs prior to convoys while assigned as an S6 (C&E) supervisor in Afghanistan.

Installed HF, VHF, UFH, and SHF omni, directional antennas and PTP microwave dishes on towers and roof tops.

Tested overhauled/repaired equipment to ensure operating efficiency; Familiar with using IFR and Motorola Communication Spectrum Analyzers, watt meters, multimeters, and cable test devices.

Designed codeplugs for several different government agencies within the U.S. embassy to integrate different communication platforms into one and the replacement of all infrastructures updating the current aging LMR system facilitating enhanced interagency cooperation and flow of information.

Often built cables for radio network installations. Wired buildings with Land Mobile Radio coaxial, CAT 5e/6, and fiber optic cables for voice and data telecommunication and radio networks; weather proofed and terminated ends, spliced copper wire and completed cable testing using different test equipment.

Installed ground buses. Grounded antennas and used polyphasers to protect communications equipment; secured cable to tower using cable clamps.

Assisted in installing and linking a new Key Management Facility with Over The Air Re-key capabilities, Global Positing System, and Infrastructure Control Systems into the new simulcast radio network.

Military / Satellite / Multichannel Transmission Systems Operator and Maintainer

Installed tactical vehicle communication kits which included Advanced FM radios (ASPIS), Defense Advanced GPS Receivers, and Mobile Tracking Systems.

Have experience with SINCGARS, BFT’s, BCS3, CPOF, TACLANES, and Promina systems and equipment.

Monitored military UHF and SHF radio terminals and Radio Access Units; troubleshot and resolved equipment failure, restored or replaced communications equipment, diagnosed and corrected radio transmission to keep reliability above 98% and tested and analyzed network coverage.

Troubleshot, identified, and replace defective components. Performed operational checks and maintained inspection and maintenance records.

Experience working with ARA-0548 X-Wing and ARA-2576 foldable SATCOM antennas.

Planned and Established tactical Large Area Networks (tactical simulcast network) for voice and data communications intended for mobile and stationary military units.

Developed training material/aides and instructed training in a classroom and field environment on technical and tactical curriculum to junior soldiers; tested and evaluated on competency and correctness.

Experience handling shipping and receiving computers, communication devices, and parts.

Set up tactical Satellite Terminal Trailer and 9 meter - 30 meter telescopic antennas; knowledgeable of satellite terminals and affiliated network nodes providing FDMA/TDMA communication access; led JNN (WIN-T) platoon and company.

Working knowledge of satellite access request, link acquisition, and signal optimization (peak and polarization).

Computer/ Networking

Provided tactical communication advice, support, and technical assistance to commanders, staff, and subordinate units/elements as a S6 - Communications-electronics section supervisor.

Assisted military staff members with troubleshooting and repairing computer, printer, and other digital peripheral and communications devises.

Can perform software installations and driver updates: attended course for programming routers.

Installed, set-up, rearranged, or removed equipment racks consisting of repeaters, duplexers, UPS’s, switches and routers as well as switching, distribution, routing, and dialing equipment used in central offices or headends.

Conducted surveys for the installation and placement of wall jacks and ports for automation/data equipment.

Knowledgeable with military Communication Security (COMSEC) devices and Motorola Key Variable Loaders; Certified as a COMSEC and Cryptography custodian through DoS.

Overseen a Network Operation section consisting of Network Engineering and Management, Battlefield Network Management, Cable Installation and Maintenance, Communication Security, Information Assurance, and FM retransmission capabilities.

Experienced in customer service related areas such as Help Desks. Assisted customers in correcting errors with their workstations and communications devices such as radios.

Management:

10+ years of experience in leading and managing military unit activities which include clerical work, logistical support, training, and specific IT related occupations; mentored and developed over 20 junior leaders.

Led over 60 supervisors and soldiers in numerous network switching and equipment training exercises prior to deployments to ensure 100% mission readiness.

Prepared and maintained reports, records, and operational databases used to conduct Signal support functions in both tactical and garrison environments.

Proficient with different database operating systems; required to enter, update, and retain personnel and training material while in the military.

Ability to negotiate with internal managers, external Customers and third party subcontractors or suppliers.

Planned and coordinated logistic support for C41 network operations.

Directed the installation, operation, and maintenance of a tactical inter-network providing vital secure (SIPR) and non-secure (NIPR) voice and data communication over 6 locations in Afghanistan.

EMPLOYMENT HISTORY:

01/2015 – Present Radio Technician, Tetratech, Department of State

11/2014 – 01/2015 Construction Laborer, Island Craftsman

10/2013 – 05/2014 Radio Technician, Chenega TI, Department of State

05/2012 - 10/2013 Radio Technician, Glotech Inc., Department of State

11/1991 - 03/2012 US Army - First Sergeant, Platoon Sergeant, Section Supervisor, Team Leader, Operator/ Maintainer

EDUCATION:

Central Texas College: Associates in Applied Science/Applied Technology, December 2012.

Associates in General Studies, December 2012.

Senior Military Leaders course: Telecommunication Operation Chief, October 2008, Average 97%

Advanced Military Leaders course: Multi-channel Transmission System, May 2001, Average 95%

Motorola Basic RF and Bridging the Knowledge Gap courses

Attended Department of State fiber cable termination class.

CERTIFICATIONS:

Commanders Safety Course; Additional Duty Safety Course; COMSEC and Cryptography certified; Advanced Tower Climber Certified; Communication and Electronics safety course; Combat Live Savers course.

NOTABLE ACCOMPLISHMENTS:

Received 2 Bronze Stars for outstanding communication reliability in support of Operation Iraqi Freedom and Operation Enduring Freedom.

Developed a training program that increased the communication section output by 30% through cross-training between 2 different operating skills.

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