Customer Service Manager

Maria Concepcion G. Teofilo

**** ******* ***, *** *****

Cell no. 619-***-****

************@*****.***

OBJECTIVES:

To become more expert in the field of clerical office position, learning more clerical duties and become a supervisor in the future. Learn more of new techniques in Microsoft office programs.

EDUCATION:

San Diego Continuing Education 02-04/2011

• Basic Front Office

Grossmont Adult School 05-08/2003

• Administrator Residential Care Facility

Mt Diablo Adult School 02-04/1997

• Medical Secretary/Unit Clerk/Volunteer Sharp Chula Vista 1 yr.

Virgen De Los Remedios College 09-1990 to 04/1991

• Finished Secondary Course

Key Skills:

Office Skills: Office Management, Records Management, Database Search, Spreadsheets/Reports, Inventory/Filling, Proofread for accuracy.

Computer Skills: Ms Word, Ms Excel, Scanning, Ms Outlook, Ms Access, Internet and Windows.

EXPERIENCE:

Self Employed Apartment Manager- Jan. 2012 to Mar. 2015

Manage my own business in the Philippines wherein I have some 4 units apartment providing needs of all my tenants, arranged my own business license and provide service for all my tenants for convenient stay in all my apartments. Have excellent communications and pay attention to details of every problem to make a solution.

Macy’s Department Store Store Associate-Sept. 2009 to Dec. 2011

In charge of helping customer for the purchase, floor customer service and sales. Assisting customer question and needs for clothes and maintaining cleanliness of fitting rooms. Handling cashier’s money and check process payments and accepting credit open for customers. Remit cash money to the supervisors and also encourage customers to open credit at the store.

CMI Management INC. General Office Clerk- Dec. 2007 to Aug. 2009

Process applicant citizenship, alien status assist applicant oath ceremony, searching database for names, alien number, filing, inventory of immigration naturalization records files. Cross references for duplicate names, proofreading applicant documents that is been submitted. Entering information in the database for applicant status, scheduling for fingerprinting and ordering files.

Mcmillin Scanning and IT CO. QA Technician- Mar. 2007 to Oct. 2007

Scanning all the documents of all sales, real estate, records, drawing and enter to the database system. Checking for all errors, numbers, data and information needed for the companies. Restore and backup copy and system to the files and incharge of shipping documents and send to storage department .

Docucon Imaging Service Imaging Service Specialist-Apr. 2006 to Nov 2006

Scanning aircraft drawing by the Navy and check for all skewed images, looking for errors, maintain visual quality of the document, entering batch numbers into the system and resizing drawings and clear detail images, indexing drawings for visual quality, alignment and entering batch report and email to the supervisors.

Crystalview Technology QA/QC Document Specialist- Mar 2004 to Aug. 2005

Examined document record of toxic waste for Navy for accuracy, completeness, proofreading, looking for every pages is visible, cross references to other documents related. In charge of shipping the documents and put into a CD format for public view. Make slip-sheet for missing documents information in the record and report to the project manager for approval.

Real Estate Reserch Office Support – Feb. 2001 to Feb. 2004

Pull, search and print cartridge of the title document requested by the Title companies, process the recording of all title in the recorder’s office. Release recording document to all companies. Pickup documents in all companies and process fee for all recording document.

REFERENCES:

Russel Walker- Court Reporter/ San Diego Superior Court

220 West Broadway, Dept. 14 2nd floor, San Diego, CA. 92101

Tel. 619-***-**** (between 6:00pm to 8:pm)

Sheila Corpuz- QA/QC Document Specialist/Crystalview Technologies

3962 Epsilon St. San Diego CA. 92113

Tel. no. 619-***-****

Richard Warcholic- Assistant Site Manager/CMI Management Inc.

1261 3rd Avenue Suite A, Chula Vista, CA. 91911

Tel. no. 619-***-****

Levi Partridge- Document ImagingSupervisor/Mcmilin Scanning IT CO.

4210 Suite B. Bonita Rd. Bonita CA. 91912

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