Customer Service Manager

Phyllis Juanita Fitchett

*-** ******** ***** - **********, Maryland 21236

Phone: 443-***-****

email: ***************@*****.***

Career Summary: Worked with several well know fast food chains which helped me grow from Crew Member to General Manager. I would like to have continued success in the hospitality field and growth with efficient knowledge and management relations. All the while continuing to bring exceptional customer service and maintain company policies and guidelines.

Skills Summary:

●Twenty-three years of experience hospitality field with growth to management.

●Good communication skills which transcends to customers and staff.

●Maintaining good employee records for normalcy, disciplinary action, and training.

●Knowledge of good inventory controls to ensure the location runs with no interruptions.

Work Experience:

Davco Restaurant From: 1993 to present General Manager for Wendy’s

●Responsible for managing thirty crew members.

●Processing bi-weekly payroll for employees to include overtime, shift change and transmission.

●Maintaining employee records for evaluating, training, and other issues following Davco’s Guidelines.

●Interviewing new potential employee’s for hiring and provided new hire training.

●Create new ways to improve in the daily operations of the location to improve in company ranking.

●Monitoring daily operations to ensure the maximum profitability and minimize legal liability.

●Budgeting and reconciling daily cash flow projections for accuracy with daily deposits.

●Opened and closed the store.

McDonald’s From: 1991 – 1993 Crew Shift Leader

●Responsible for managing thirty crew members.

●Processed bi-weekly payroll for employees.

●Maintain employee records for evaluating, performance, and training under McDonald’s Guidelines.

●Interview new potential employee’s for hiring and provided training.

●Assisted in monitoring the daily operations of the restaurant to minimize legal liability.

●Performed daily reconciliation of cash including daily.

Hardees/Roy Rogers From: 1989 to 1991 Crew Member

●Manage schedule of restaurant activities and operation.

●Obey with all health and safety regulations.

●Monitor operation of restaurant to maximize profitability and maximize legal liability.

●Worked as the front-line cashier to provide excellent customer service.

Office Skills:

●Microsoft office, Kronos, Micros for registers

Achievements:

●Regularly received certification for Food and Safety under Wendy’s

REFERENCES

Ajamu Duncan - Manager

Davco - Wendy’s 410-***-****

Nikkia Thornton - Manager

Davco Restaurant - Wendy’s 410-***-****

Keith Conway - General Manager

Davco Restaurant - Wendy’s 443-***-****

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