Customer Service Manager

Location:

United States

Salary:

13.00

Posted:

June 05, 2015

Contact this candidate

Resume:

Nicole Antoine

Customer service Representative/IT Representative

470-***-****

*************@*****.***

Objective

To obtain a position where I can display my skills through a positive and successful industry. Hi my name is Nicole Antoine. I am very interested in this position and can start immediately. I have great oral and communications skills. I work well with others but I can manage working alone. I'm also very organized. I have Ability to handle high volume customer service in store and over the phone. I have a lot of experience in customer service and IT. I hope to hear from you soon Thank You!

Work Experience

Kelly Connect (Apple Project

6/2014-Present

Work from Home Mac+ Advisor

$10.50 hr +bonuses

Troubleshooting all Apple products settings, wifi, software, and applications (Macbook, Iphone, Ipad, and Ipod)

Scheduling appointments at Apple Retail Locations

Setting up repairs and Apple Online Orders

Assisting customers Apple id and Icloud

Achievements: Apple Training Certified, iCloud Certified and iMac and Macbook

Spectrum Services/Customer Service Rep

Call Center

$10.00 hr

03/2013 06/2014

Inbound Call Center

Placing courtesy Calls on behalf of:

Automotive (Toyota) – Logging the customers complaints or experience with their automotive repairs

Energy (constellation Energy) –logging the customers experience with the service technician that did the installation

Travel (Vantage World Travel) –Booking Travel Packages

Sitel

08/2009- 05/2012

$9.00 hr

Customer Service Rep

Answering calls for Verizon Wireless Prepaid.

Assist customers with prepaid (loading Money on their phones )

I also answered questions about billing and how the plans work.

Education

Atlanta Tech University

Atlanta, Ga

2013-Present

Biosciences /BA

• Hephzibah High School

Hephzibah, Georgia

Diploma completed

2005-2009

Skills

• Call center experience: IT/ technical support (Verizon Wireless prepay), Automotive (Toyota), Energy Companies (Constellation), Healthcare (Rx), and Travel Agency (Vantage Deluxe World Travel) Proficient in Excel, Power Point, and Word, Filing, and data entry.

• Flexible

• Hard-working and always on time

• Good written and verbal presentation skills

• 5years + Call center experience/ IT

• Lift up to 60lbs

• Data entry/office and administration

• Apple Trained and Mac+

40 Wpm

References

• Deborah Germany

Spectrum (Manager)

**********@*****.***