Customer Service Assistant
Resume:
DIANE M. MURPHY
Santa Monica, California 90404
*****.********@*****.***
QUALIFICATIONS SUMMARY
Four years of experience working in the financial aid department at Santa Monica College determining student eligibility for Title IV student loan, federal work-study and grant programs; navigated various college software programs and databases such as NDSL, Ed Express and ISIS to verified student eligibility; individualized information to the particular needs and situation of the student; collected and analyzed financial data on students to determine aid eligibility within federal, state and institutional guidelines. Evaluated unusual/mitigating circumstance documentation or information provided by the student and forwarded student file to Financial Aid Technician for further review and awarding.
EDUCATION & TRAINING
California State University Carson, CA. (2002-2004) BA-Human Services
California State University Northridge, CA. (2006-2007) MA-Higher Education Administration
California State University, Carson, CA. (2009) Certified as a Mental Health Rehabilitation Specialist
OPCC-Sojourn, Santa Monica, CA. (2010) Certified as a Domestic Violence Counselor
CUSTOMER SERVICE & RECEPTION
Provided clerical support in the Admissions office of Santa Monica College; organized and maintained filing system; created and processed transcript requests; set appointments for students who had unresolved issues with residency; answered inquiries about enrollment, registration, admissions and placement testing via the telephone and front counter. Typed correspondences for Dean of Admissions.
Assisted employment specialist in the Career Services department at Santa Monica College with employment related research. Created, maintained and updated database of employer contact information for participation in on-campus job fair.
Administrative & Clerical Support
Performed administrative and secretarial support functions for newly formed Charter School; coordinated the school’s parent volunteer program and served as the Chair for the after-school activities committee. Raised $5,000 for school through parent participation in the Ralph’s Supermarket, “Adopt a School Program”. Answered inquiries in a timely fashion about admissions, enrollment and registration of classes via the telephone and front counter. Conducted interviews with prospective teachers; bought office supplies with company credit card.
Management & Supervision
Provided overnight coverage to shelter residents including weekends and holidays. Responsible for the supervision of residents and the general management of the homeless shelter.
Supervised residents and made sure they complied with shelter agreement. Maintained communication shift to shift in staff journal. Supervised resident chore duty. Maintained statistical accountability by writing clear and concise individual case narratives and log entries.
Answered inquiries about the admissions process via the telephone. Provided resources and referrals to callers for services at other agencies. Demonstrated cultural competency.
EMPLOYMENT HISTORY
Telephone Solicitor (2011-PRESENT) Helping Hands for the Blind, Chatsworth, CA.
Resident Attendant (2010-2011) Catholic Charities of Los Angeles, Los Angeles, CA.
Tele-fundraiser (2009) Donor Services Group, Hollywood, CA.
Resident Attendant (2009) OPCC, Santa Monica, CA.
Information Registration Clerk (2004-2008) Santa Monica College, Santa Monica, CA.
Executive Assistant (2003-2004) New West Charter Middle School, Los Angeles, CA.
Student Assistant (2002-2003) Santa Monica College, Santa Monica, CA.
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