Customer Service Engineer

JAMES REYES

540-***-****

***********@*****.***

EDUCATION:

Bachelor of Science in Accounting May 2015

The College at Brockport, State University of New York

• AACSB accredited program

• Dean’s List: Spring 2015

Associate of Science in Liberal Arts May 2013

Monroe Community College

ACCOUNTING EXPERIENCE:

Lowe’s August 2006– August 2009

Cash Office Associate (2006-2007)

• Verified store’s earnings daily by auditing 18 register bags ensuring each register balanced against

the VeriBalance system

• Maintained funds in safe at $7500 by balancing safe daily, making daily deposits and ordering the

correct amount of funds each week

• Audited, prepared, and monitored tills using the Genesis system for 18 cash registers

• Pulled cash from registers when exceeding $1000

• Handled up to one million in cash weekly

Leave of absence (2007-2008)

• Served in Iraq from July 2007 – July 2008

Return to Manufacturer Clerk (2008-2009)

• Negotiated with and provided damaged and defective products to manufacturers for the purpose of

receiving credit for the store

• Managed the flow of repairable equipment between customers and the vendor making the repair,

ensuring timely service for the customer

ADDITIONAL EXPERIENCE:

March 2014 – Current

Home Depot

Flooring Sales Associate

• Give excellent customer service by maintaining product knowledge to assist customers in all their

needs

• Ensure inventory remains well stocked and properly labeled to create a customer focused experience

October 2013 – Current

View Sports

Pick and Pack/ Inventory Associate

• Verify incoming t-shirt order against order sheets which helped maintain successful on time

deliveries to customers

• Examined packages for the appropriate items before sealing and shipping

• Audit of on hand inventory after shipments for correct in-stock counts confirming the proper number

of shirts were shipped

• Allocate space for new inventory by consolidating and rearranging previous inventory to keep stock

room organized

MILITARY:

U.S Army

March 2003 – March 2012

Combat Engineer

• Served two combat tours in Iraq

• Lead vehicle in convoys, driving through multiple cities

• Oversaw of a squad of four soldiers to complete various tasks

• Taught classes to small groups of soldiers on MOS tasks and basic solider tasks

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