Customer Service Manager

Norman F. Brien

***** ********* ***** +1-816-***-****

Smithville, Missouri 64089 ************@*****.***

CAREER PROFILE

Operations Manager ● Production Supervisor ● Manufacturing Manager ● Plant Manager

Highly motivated, accomplished, results-driven manufacturing professional with over 30 years of expertise in lean manufacturing, supervision, procurement, production operations, tool making/design and industrial maintenance. Proven track record of accomplishments working with engineers and fellow production management for over 30 years to improve production methods for better throughput, machine utilization, cost control and customer service and labor redeployment.

Extensive background in Lean Manufacturing recommending and implementing process improvements through Kaizen events and training, 5S, and TQM

Started in manufacturing as a production machinist, served a mold and die apprenticeship with G.E., and worked up to supervision

Talent for creatively applying technology combined with managerial skills to improve production methods for better throughput, machine utilization, cost control and customer service

Solid ability to adapt and learn new skills quickly, often being called upon to start up new operations

Excel in creating SOP’s, enabling employees to accomplish jobs correctly the first time

Keen strategic business-planning and assessment abilities enhanced by strong leadership skills

Solid abilities in training, team building, and customer service

Reputation as manager with emphasis on: Working safely – Treating associates with respect – Quality workmanship – Continuous process improvement

PROFESSIONAL EXPERIENCE

Tooling Manager 2014 - 2015

As a Tooling Manager, I am responsible for the efficiency and profitability of all jobs processed by the Tooling Department.

Monitor and track employee efficiency and margins

Assign work and overtime based on skill level, machine availability and customer due dates

Support corporate policies, procedures, ethics and conduct standards

Strong customer contact

Procure raw and perishable material.

Implement lean and process improvements

Plant Supervisor

Civacon, Riverside, MO 2012 – 2014

As a multi-department supervisor, I am responsible for manufacturing, assembly, welding, and maintenance for 2nd shift.

Monitor and track employee efficiency by department

Perform light maintenance as required

Support corporate policies, procedures, ethics and conduct standards

Select and train employees to safely meet production quality and quantity standards

Monitor and adjust production flow to fulfill customer requirements.

Implement lean and process improvements to reduce target variations

Production Supervisor III 2007 – 2012

Blount K.C., Kansas City, MO

As a Production Supervisor III, I perform a full range of supervisory functions that include selecting/training personnel, planning workloads, promoting quality and department efficiency and maintaining discipline and order.

Multi-departmental Supervisor over three shifts

Select and train employees to safely meet production quality and quantity standards

Monitor and adjust production flow to fulfill customer requirements and reduce WIP

Implement lean and process improvements to reduce target variations

Negotiate, track and perform all purchasing and procurement for department

Coach team members to maintain efficiency and enforce corporate policies and conduct standards

PROFESSIONAL EXPERIENCE [continued]

Operations Manager 2002 – 2007

Alliant/Lake City Small Cal Ammo Plant (ATK), Independence, MO

As Operations Manager of 5.56 case manufacturing, I developed and supervised employees in a fast paced manufacturing environment where safety was a top priority.

Resolved functional and process related challenges connected to quality, productivity, safety, machine utilization, staffing, and internal customer fulfillment

Responsible for oversight of $6.6 million dollar budget

Hired, fired, motivated, and evaluated department of up to 75 employees

Supported corporate policies, procedures, ethics and conduct standards

Assisted in implementing ATK’S proprietary Lean Manufacturing Process to the production floor

Special Projects:

Helped implement the Toyota Production System to improve business processes

Manufacturing Experience Prior to 2002

Manufacturing career began with a mold and die apprenticeship with GE and included positions with various companies with increasing areas of responsibility and continuously gaining knowledge through both formal and on-the-job training over 15 years.

Focus on industrial production support experience with emphasis on production improvements to increase throughput and machine utilization. Worked closely with engineers to document process improvement.

Position highlights include instructor in machine technologies; designing and building new tooling; troubleshooting and repairing production equipment; troubleshooting and repairing automated high speed production machinery to obtain maximum efficiency; designing and quoting tooling to customer specification; and supervision and oversight of tooling budget, staffing, procurement, deliveries and quality.

EDUCATION AND TRAINING

How to Supervise People – 2010

Kaizan Team Building – 2010

Single Minute Exchange of Dies (SMED) Training – 1995-2014

Lean Manufacturing – 2003-2010

OSHA Supervisor Training – 2009

Explosives Training – 2005

Statistical Process Control – 2005-2008

Strategic Decision Making – 2005-2009

Total Quality Management – 2003

Park University – B.S., Management – G.P.A. 3.9, Parkville, Missouri – 2003

Florida International University – Major in Vocational Industrial Education, Miami, Florida – 1990

Broward Community College – Major in Liberal Arts, Fort Lauderdale, Florida – 1988

COMPUTER SKILLS

Microsoft Windows

Microsoft Word

Microsoft Excel

SAP

Oracle

SMART Time

PLC Machine Interface

CNC Equipment and Robotics

E-Time

ADDITIONAL INFORMATION

Passed ATF Background Check

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