Customer Service Representative
Resume:
GWENDOLYN KONOPA
***** *. ******* *****, **********, IL 60544 H: 815-***-**** C: 815-***-**** *********@******.***
Professional Summary
Dedicated to Customer Service Representative motivated to maintain customer satisfaction and contribute to company
success.
Skill Highlights
Customer service expert Strong organizational skills
Energetic work attitude Proficient Microsoft Office Suite skills
Adaptive team player Experienced in multiple systems applications
Courteous demeanor Data entry skills
Seasoned in conflict resolution
Work Experience
Patient Services Manager 12/2014-03/2015
Integrity Physical Therapy Burr Ridge, IL
New Patient Enrollment
Scheduling
Data Entry
Customer Service Representative 10/2013-current
Kohls Plainfield, IL
Cross-trained and provided back-up for other customer service representatives when needed
Assisted customers with store and product complaints
File Opening Team Assistant
Freedman, Anselmo, Lindberg LLC 02/2014 to 08/2014
Navigated specific websites to obtain real estate contracts to process Naperville, IL
Review contracts and assign internal teams to process tasks
Keep up-to-date on internal systems and practices
Closing out the internal files
Administrative Assistant 08/2009 to 09/2013 Argonne National Laboratory Argonne, IL
Maintained up-to-date knowledge of new internal systems applications
Daily demonstrated data entry skills
Cross-trained and provided back-up for other Administrative Assistants and Executive Assistants when needed
Coordinated large scale international conferences including travel arrangements, accommodations and conference
logistics
Education and Training
High School Diploma 1998
Plainfield Central High School Plainfield, IL, US
Associate of Science: General Studies
Joliet Junior College Joliet, IL, US
Completed General Studies coursework towards Associates Degree
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