KELLIE BERGQUIST

*** *. ******* **, ******* MI, *8857 acp2g2@r.postjobfree.com 810-***-****

SUMMARY

Current student at Northwood University with excellent research, time management and problem solving skills. With the ability to function at a high level in a wide variety of settings. I am looking to apply my education and gain experience in the marketing field.

Anticipated graduation date: December 2015

SKILLS & ABILITIES

Microsoft Office Suite

Detail oriented

Computer proficient

Cooperative team member

Extremely organized

EXPERIENCE

CUSTOMER SERVICE

GANDER MOUNTAIN

04/10- 07/13

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Assisted customers with store and product complaints as well as questions. I also gave my recommendations of what I thought was the best solution for their needs. I was Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Performed store closing duties, including counting down all the cash drawers and checking all equipment for proper functioning.

EDUCATION

2009

KEARSLEY HIGH SCHOOL, FLINT MI

HIGH SCHOOL DIPLOMA

Graduated with honors 3.0

2009

MOTT COMMUNITY COLLEGE, FLINT MI

GENERAL STUDIES

Transfer to Northwood University 2013

2013

NORTHWOOD UNIVERSITY, FLINT MI

BBA, MARKETING

GPA: 3.0

Anticipated graduation date: December 2015

REFERENCES

SARAH SCHWERTNER, CUSTOMER SERVICE REPRESENTATIVE

GANDER MOUNTAIN

810-***-****

MISTY SMITH, CUSTOMER SERVICE REPRESENTATIVE

GANDER MOUNTAIN

810-***-****

BECCA WATKINS

PERSONAL

810-***-****

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