Assistant Management

Fatuma Gemima Kalebo

#***-* ********* **** *****, M1K5J4, Toronto, Ontario, Canada

Tel: 647-***-****

Email: **********@*****.***

HIGHLIGHTS OF QUALIFICATION

Communication: good written and verbal presentation skills. Bilingual in English and French

Willing to try new things and am interested in improving efficiency on assigned tasks;

Advanced computer knowledge: Microsoft word, excel, power point;

Interpreter and Translator of documents into French and English Vis-versa

EDUCATION

Northampton community college USA/ Pennsylvania Stroudsburg in 2009

Heart saver pediatric first aid;

Optional pediatric first aid topics including eye injuries, fever, snake and poisonous spider, tick and marine animal bites, scorpion stings and suspected abuse;

Handong Global University in South Korea/ Pohang 2007- 2010

Global management bachelor degree

US international law bachelor degree

PROFESSIONAL EXPERIENCE

Chateau Imports/Exports, Toronto (Ontario)

Bilingual, Account receivable Collection, Processing ; May 2013-May 2015

process orders from customers; Coordinate pick up and shipment of orders

Prepare customers account statements and invoices

Update product and pricing information and mail them regularly

bank deposits, cash posting and credit card processing

Responsible for creating, maintaining credit files and managing the collection calls for assigned account

Responsible for maintaining records of Credit and Collections,

Collection of any outstanding amounts as well as the preparation of reports as required by management.

Reconcile accounts working collaboratively with various departments and liaison between all concerned parties to discuss and solve any problems.

Evaluate Credit and Financial data to determine degree of risk involved in extending credit and submit for approval.

Call overdue accounts.

Identify and resolve discrepancies.

Provide timely updates on collection activity via departmental AR reports.

Assist management team with all matters relating to delinquent accounts.

Manulife Financial, Toronto (Ontario)

Bilingual Retention associate, November 2011-April 2012 (contract)

Interact with customers to provide information in response to inquiries about products and services

Educate customers on the type of insurances they have and explain the benefits in case of job loss, accident, sickness and death in order to retain their insurance plans then mail insurance certificate and confirmation letters.

Handle and resolve complaints from customer when they are not satisfied with the services

Assist customers in initiate claims, demonstrate sensitivity, empathy and creativity to ensure customer satisfaction

Escalate issues to management to ensure customer expectations are met when standard procedures are inadequate in meeting specific needs

BMO Financial group, Toronto (Ontario)

Bilingual accounting/Brokerage distribution support; April 2011-November 2011 (contract)

Provide Bilingual Reception Relief as required

Translates different brokerage distribution documents from English to French as required (including all the incoming mails from new business and accounting department

Manage incoming phone calls and emails from head office and regional staff, MGAs and brokers, and work to resolve any identified issue or concern as required in accordance with acceptable standards.

Setup Broker/AGA/MGA contracts on FASAT

Process producer transfers between MGAs and/or National Accounts, using applicable rules for each situation

Verify and process agent of record changes, including block transfers of business

Process requests and respond to inquiries for field security access to Web applications (e.g., policy inquiry, sales tracking, FasatWeb)

Scan required MGA/broker documentation to ensure accurate documentation Maintain MGA/broker records on all systems as applicable to ensure timely and accurate payment of compensation (e.g. hierarchy changes; license, address and personal information updates; override changes)

Assist with weekly commission statement distribution and other department projects as required

Law office of Donald Simmons, Toronto (Ontario)

Bilingual Part-Time Lawyer’s August 2010 to May 2013 Assistant

Freelance Interpreter and Translator for English-French documents

Documented and updated clients’ files.

Helped translated immigration cases document.

Helping clients to prepare their Personal Information (PIF).

Kingsdale shareholder services, Toronto (Ontario)

Bilingual representative Call center February 2011- April 2011 (Contract)

Bilingual representative dealing with French and English calls, emails, and voicemails

Perform administrative duties such as to distribute campaign materials to agents, monitor agent calls and monitor their time sheets, mail campaign materials, prepare billing reports, update agents schedule and reports.

Assist in new hire training sessions.

Canadian Red Cross First contact, Toronto (Ontario)

Bilingual Counselor and Red cross Associate January 2011- April 2011

Multi-lingual phone line: Responding to inbound calls from new immigrant to Canada and refugee claimant ;

receive requests for assistance from refugee claimants arriving in the Lower Mainland;

Translate and interpret for refugee claimants; Provide them with the tools that will help prevent marginalization, distress and exploitation;

Administration and Support the First Contact program by assisting the program coordinator with various office duties and participate in program activities, provide accurate, timely information;

Provide referrals to settlement agencies, legal, paralegal, health, government and other services and resources, emergencies services which can provide refugee claimants with emergency shelter, transportation and food for up to 72 hours after making a refugee claim.

Kirkwood Presbyterian camp in USA Pennsylvania

Counselor June 2009 - August 2010

Camp Counselor, counseling young adult passing through different life challenges. Advising and orienting them to a Christian and godly way of living; Spending quality time with young adult teaching them, hiking, swimming, playing, kayaking; Preparing daily Bible studies with other camp counselors;

Democratic Republic of Congo Embassy in South Korea/Seoul

Council assistant January 2008 - June 2010

First ambassador council assistant, helping in contacting other embassies for different meetings;

Helping in issuing Congolese visas to foreigners;

Helping in identifying Congolese citizens living in Korea;

Extending passports for Congolese citizens living in Korea;

Interpreter and Translator documents into French, Korean and English Vis-versa

Secretariat, answering phone calls;

Translating official letters and documents from French to English and from English to French;

VOLUNTEERING

Adam house refugee shelter; August 2010 to now (volunteer)

Sharing experiences of being new in Canada to other newcomers living in the shelter;

Welcoming newcomers, teaching them basics about the Canadian immigration, transportation, finance, etc;

Cooking for Adam house residents every Tuesday after Bible study;

AWARDS:

Handong global university team leader 2007

Handong international church African community leader 2009

HOBBIES: Basketball, Reading, Writing poetry and Working out, singing

References: Available upon request

Contact this candidate