Customer Service Manager

Profile An enthusiastic young professional, with a passion for development as a whole, both professionally and personally. Critical thinking, complex analysis, and advanced problem solving skills developed though my mathematics education and the philosophy of a global education at Hobart and William Smith Colleges. Leadership skills have cultivated through 11 years in service oriented positions such as shift manager at Starbucks.

Education

2015 Monroe Community College

Continuing education in Finance.

2007– 2011 Bachelor of Science: Mathematics Hobart and William Smith Colleges - Geneva, NY

Concentration in Pure Mathematics; minor Mass Media & Society

Independent Study in Abstract Algebra

Dean’s List, Orange Key Society Member

Spring 2010 University of East Anglia - Norwich, United Kingdom

Global Education & Study Abroad: Mathematics, Media Studies

Modules include: Representation Theory, History of Mathematics, Film Noir

Work History

7/2011-7/2014 Shift Manager

Starbucks – Rochester, NY

Executing store operations including smooth operation during high volume, partner management, inventory control, and customer care.

Actively promoted a cooperative and harmonious working climate to boost morale, productivity and efficiency.

8/2010-11/2011 Group Exercise Instructor

Geneva Recreation Department – Geneva, NY

Instructing Zumba classes with age ranging from 18-75

Managed and scheduled classes; increased retention in class size by 150%.

Partnered with local community service organizations to promote member and community involvement.

8/2009-11/2011 Group Exercise Instructor

Hobart and William Smith Colleges

Instructing and leading Zumba classes for members of the college community with up to 80 participants per session.

Developed challenging and effective workouts to meet specific customer needs.

Trained and mentored staff to ensure smooth adoption of new program

1/2011-5/2011 Rite Aid Pharmacy Internship

Geneva, NY

Internship as a pharmacy associate for Rite Aid while attending Hobart & William Smith Colleges

7/2004-8/2007 Customer Service and Store Operations Specialist

The Barn Door – Fairport, NY

Educate customers on equine care, management, and new practices and products.

Responsible for store day-to-day operations

Leadership Roles

8/2007-5/2011 Equestrian Team Captain

Hobart and William Smith Colleges – Geneva, NY

Developed a new athletic program

Elected Captain of the Equestrian Team for 4 consecutive years

Coordination and organization of team, lessons, shows, finances, delegation of responsibility, responsible for 20+ members, project management, aid in team/program development.

Elected to Ethics & Standards Committee for the region by regions coaches and team captains

5/2011 Led Lecture in Abstract Algebra and Galois Theory

Hobart and William Smith Colleges – Geneva, NY

Campus wide open lecture

40 Students and 7 Faculty Members in Attendance of varied degree of mathematics background

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