Customer Service Pharmacy Technician

Career Focus

Obtain a leadership position with career growth opportunities that will allow me to continue to utilize my diverse experiences in service, training, and problem-solving.

Career Experiences

Service

- Packaged, ticketed, and audited merchandise in ECOM, Canada, and VAS.

- Provided daily care needs to 10-12 residents and monitored resident safety during acute altered mental states.

- Prepared mail order prescriptions according to procedures.

-Provided a new way to package medications in bulk packing as well as manual and ice packing.

-Prepared and package medications in bulk, ice, manual and auto packing.

-Provided and service all of the responsibilities required as a Pharmacy Technician.

Training

- Trained new staff in ECOM packaging procedures.

- Trained new staff on resident care routines, documentation, and facility policies.

-Train new staff in bulk packing procedures.

-ROTC Military leadership training.

Problem-Solving

- Addressed packaging, ticketing, and auditing discrepancies with supervisor.

- Addressed client concerns regarding their medications with pharmacist and supervisor.

-Address employees concerns to management regarding other employee’s problems with staff.

Kroger 2013 - Present

Acloche, Columbus, OH 2011 - 2013

Apex Staffing Services, Columbus, OH 2010 - 2010

Aspen Staffing Services, Columbus, OH 2009 - 2009

First Community Village, Columbus, OH 2007 - 2009

Whetstone Garden and Care Center, Columbus, OH 2006 - 2007

Career Accomplishments

Client Recognition, Apex Staffing Services 2010

Resident Appreciation Award, multiple, First Community Village 2007 - 2009

Customer Service and Sales Award, Alliance Data Systems 1999

Customer Appreciation Award, multiple, Merck-Medco Rx Services 1990-1995

Education & Career Training

Kroger Emily Law Certified 2013

Columbus State Community College, Columbus, OH 2010 – 2013

Pharmacy Technician, Columbus State Community College, Columbus, OH March 2013

Patient Care Technician, Columbus State Community College, Columbus, OH June 2011

Community College of Philadelphia, Healthcare courses, Philadelphia, PA 2002 - 2005

Pharmacy Technician, Community College of Philadelphia, Philadelphia, PA March 2006

PTCB Certification March 2006 - 2010

Nursing Assistant, American Red Cross, Philadelphia, PA May 2005

Awards: Diploma with Honors, Perfect Attendance

Central State University, Business courses, Wilberforce, OH 1987 – 1990

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