Customer Service Medical
Resume:
Daniel Taylor Irby
New Braunfels, TX 78130
Email: ************@*****.***
Education
Texas Fire Academy
Emergency Medical Technician –B
Registry # E3178043
South Hays Fire Department
Volunteer Firefighter
Canyon High School
Graduated 2013
Professional Employment
November 2014 to present
IBEX Global International – Direct TV
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and accurately.
• Deliver world class customer service by communicating with energy and personal confidence.
• Troubleshoot technical equipment / programming through use of Client’s resource systems to identify root causes and provide appropriate resolution. Determine appropriate courses of action to ensure the result is successful both from a Client and customer standpoint and documents the interaction through contact tracking
• Assist with billing inquiries
• Provide “best value” information and make appropriate upgrade offers
• Provide accurate product information and serve as a knowledgeable resource for the customer, accurately representing the Client and NEW.
• Meet/exceed all monthly key performance standards, and deliver exception reliability and adherence to schedule.
• Balance the needs of the end user customer while balancing the needs of the internal business requirements for productivity and performance.
January 2014 – November 2014
Cavender’s – Sales Associate
• Ensuring that all customers receive excellent service through direct salesmanship
• Completing each transaction in a quick and efficient manner
• Cultivating successful relationships with retail customers
• Assisted in physical inventory counts
• Setting up merchandise on the sales floor
February 2014 – June 2014
Texas Fire Academy-Student
Emergency Medical Technician training.
• Attended class on a daily basis
• Participated in hands on class activities
• 70 hours of patient contact through the emergency room as well as emergency call outs via ambulance
• Learned skills such as patient assessment, recognizing a medical emergency, assessing the situation, making physical examination, ensuring care and safety for the patient, obtaining medical histories
March 2011 – February 2014
Texas Ski Ranch
Position: Wakeboard Instructor (for adults and children).
• Teaching the fundamentals of Wakeboarding for groups and individuals.
• Evaluating the student on their individual learning style and teaching to their particular needs
• breaking down the student’s riding form and correcting any improper or unsafe habits
• building beginning skills in the rider to ensure safety, knowledge and confidence to make Wakeboarding an enjoyable sport that they can enjoy throughout their lifetime.
• For the more advanced rider, specific tricks were taught to prepare the rider for competition.
January 2010 – March 2013
Texas Ski Ranch
Position: Grounds Keeper/Cable Operator/ General help.
• Building of and maintaining wakeboard ramps
• Operated and maintained the wakeboard Cable
• Insured safety of riders and enforced safety rules and regulation
• Assisted with building of the new ‘Snowboarding Experience’
• Assisted riders with equipment rental to ensure proper and safe fitting
• Provided excellent sales assistance of wakeboard gear and equipment.
Outside Interest/Affiliations
Skydiving
Wakeboarding
Volunteer Firefighter-South Hays County Fire Department
2012 Won first place in the Wakeboard Team Championship: Representing Texas Ski Ranch
Drummer in the band “Stay for the Years”- Winner of Battle of the Bands Austin - May 2014
Contact this candidate