Customer Service Manager

RESUME

Sanjay Rawat

Email ID- *************@*****.*** Contact No. +91-964*******

Career Objective-

To be associated withprogressive organization that gives me scope to apply my educational and professional skills and provides me with advancement opportunity and knowledge empowerment.

Career Summary-

- A customer oriented and excellent communicator,experience as Customer Support Executive.

- Excellent in conveying the client’s requirement to the team leader.

- Excellent in converting the cold calls in to new assignment.

- Experitse in taking follow up on daily basis.

- Expertise in working with a team.

Personality Traits-

- Unmatchable communication skills in written and verbal both.

- Strong motivational and logical skills.

- Ability to persuade the people.

- Ability to produce the best result in pressure situation.

Key responsibilities Handled-

- Attending escallation calls apart from taking normal calls.

- Conveying the client requirements to the team with regards to the process.

- Attaining daily, weekly and monthly targets specified by the process.

- Adhering to the schedule as prescribed by the TL.

- Providing the feedback to the porocess manager at the end of the day.

Computer Knowledge-

- Well versed in working with computer.

- Internet surfing

Employer-

- Working as Customer Support Executive in v care .

-

Academia-

CBSE Board Xll .

CBSE Board X

Personal Details-

- Languages known- Hindi, English

- DOB- 11/04/1996

- Address- B 4/20,SHIV SHAKTI APP.,NOIDA (U.P)

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