Network Administrator

Siquoyia Crump, Certification (CCENT,CCNA)

Stockbridge, GA, • Phone: 404-***-**** • Email: ********.*.*@*****.***

Professional Summary:

I have experience with desktop computers, switches, access points, printers, and mobile hand held units within a Local Area Network (LAN). Strengths in organization, written and oral communication, technology, project management, critical thinking, troubleshooting, problem analysis and resolution, customer service, and personnel management and training. Extensive knowledge of wireless environments (Cisco), and mobile systems products. Education focuses heavily on Cisco technologies and many other networking protocols and technologies.

Areas of Strength & Knowledge:

●Network Monitoring

●Basic Router/Switch Configuration

●Network Troubleshooting

●Network Equipment Installation

●LAN/WAN Administration

●Network Documentation

●Ping, Traceroute, Show Commands

●LAN/WAN

●Microsoft Usage

●Microsoft Excel

●Microsoft Word

Technical Core Competencies

●Manage computer networks by using specialized network tools to detect and report failures of network connections and devices.

●Configuration of routers and switches.

●Knowledge of proper cabling and network installation best practices.

●Monitor LAN/WAN performance.

●Install LAN/WAN network components.

●LAN/WAN network and hardware upgrade.

●Understanding of maintaining an organization’s IP address scheme and ability to work closely with Network Design or Planning Engineers.

●Ability to properly maintain documentation of organization’s complete network topology and inventory.

Professional Certifications

Certified Cisco Network Associate (CCNA) Credential Pending

Certified Cisco Entry Network Technician(CCENT) May 2015

Professional Experience

Dec 2013-Dec 2014

SourceHov, Newnan,GA

Quality Control Operator

● Manage veteran claims and organize them

● Organize documents using a computer

● Retain information when new information arrives and enter them into the system

● Administrative paperwork and computer documentation

● Develops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories.

● Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.

PRofessional Experience

AT&T, Atlanta,GA Jan 2013 – Oct 2014

Customer Service/Tech Support

_

● Manage work area

● Handled various software screens

● Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more

● Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet

Education & Professional Training

Pacific Institute of Technology, Morrow, GA

System Administration & Management Certificate - Cisco Network Administration June 2015

PennFoster College, Atlanta,GA

Associates Degree/Marketing December 2015

The Art Institute of Atlanta, Atlanta, GA

N/A/Audio Production

Technical Skills

Monitoring Tools: CiscoWorks, Nagios, HP Openview

Hardware: Cisco, IBM, Brocade

Software: Microsoft Office Suite (Excel, Word, Exchange, PowerPoint), Visio

Professional Affiliations

Technology Association of Georgia (TAG)

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