Executive Assistant, Office Manager, Customer Service, Human Resources

CYNTHIA L SWINK

**** ***** ** ** *, Puyallup, WA 98375 H: 253-***-**** *****@**********.***

Career Overview

Dependable, experienced professional seeking Supervisor or Management Position where I can utilize my problem

solving, organizational, computer, office, and inter-personal skills. I have a passion for personal and professional

growth. I enjoy learning and sharing what I have learned with others. My primary focus has always been providing the

best customer service to everyone I meet and forming lasting relationships.

Core Strengths

Strong organizational skills Energetic work attitude

Active listening skills Adaptive team player

Sharp problem solver Customer service expert

Courteous demeanor Multi-task management

Accomplishments

As Customer Service Supervisor of a mortgage portfolio of 40,000+ loans, I was asked to organize the assessment of

the extent of damage caused by the 1994 Northridge Earthquake and oversee the recovery efforts for our customers. As

Loan Servicing Supervisor it was my responsibility to make sure that several departments worked together efficiently and

quickly to meet the needs of the customers and the deadlines set by upper management. As a Loan Processor I was

required to manage several tasks at one time with minimal supervision and to meet or exceed deadlines set by both

outside parties and by management.

Work Experience

Office Manager 09/2014 to 03/2015

Sterling & Tucker, LLP Honolulu, HI

Sterling & Tucker, LLP, a Limited Liability Partnership of attorneys specializing in estate planning services.

Approximately 25 employees including attorneys, paralegals, administrative staff, and CPA's.

Supervised and trained the Client Services Coordinator (front desk) and provided primary back-up answering

phones and setting appointments for attorneys using Microsoft Office 2010.

Liaison with Altres to coordinate new hires and termination of employees, coordinated Altres training classes with

staff, provided in-house orientation, coordinated internal training for Directors and staff, and coordinated OSHA

compliance training.

Coordinated recruiting efforts for open positions, placed advertisements for open positions, reviewed resumes,

scheduled interviews.

Coordinated repair and maintenance requests with building management.

Acted as Fire Warden and coordinated emergency evacuation training.

Assisted Marketing Director at monthly seminars, proofed advertising flyers, followed up with prospective clients

after seminar, updated database with information provided on seminar evaluation forms.

Ordered supplies.

Created and maintained social media sites, maintained databases and scheduled e-mail newsletters, and updated

website using WordPress.

Office Services and Social Media Coordinator 11/2012 to 09/2014

Sterling & Tucker, LLP Honolulu, HI

Liaison with Altres coordinating new hires and termination of employees, coordinated Altres training classes with

staff, provided in-house orientation, coordinated internal training for Directors and staff, and coordinated OSHA

compliance training.

Coordinated recruiting efforts for open positions, placed advertisements for open positions, reviewed resumes,

scheduled interviews.

Coordinated repair and maintenance requests with building management.

Oversaw front desk, provided training and assisted as primary back-up for answering phones and setting

appointments for attorneys using Microsoft Office 2010.

Acted as Fire Warden and coordinated emergency evacuation training.

Assisted Marketing Director at monthly seminars, proofed advertising flyers, followed up with prospective clients

after seminar, updated database with information provided on seminar evaluation forms.

Ordered supplies.

Created and maintained social media sites, maintained databases and scheduled e-mail newsletters, and updated

website using WordPress.

Client Services Coordinator 03/2011 to 11/2012

Sterling & Tucker, LLP Honolulu, HI

Coordinated appointments between clients and attorneys.

Assisted with setup, teardown, and appointment setting at monthly seminars.

Answered phones, gatekeeper, and directed callers to the correct person.

Created and maintained social media sites for the firm including Facebook, YouTube and LinkedIn.

Created a welcoming atmosphere for clients and visitors.

Assisted firm administrator with various human resources tasks.

Assisted marketing directing with creation and editing of marketing materials.

Ordered supplies.

Assisted Firm Administrator with enrolling new employees in Health, Dental, and Life Insurance and with

terminating enrollment when employees resigned or were terminated.

Tracked approved and unapproved absences on Admin Outlook calendar and updated Excel spreadsheets for

Firm Administrator to use when updating payroll.

Assisted firm administrator with various human resources tasks.

Sales Support Coordinator 08/2009 to 02/2011

Cox Communications Las Vegas, NV

Cox Communications is one of America's largest cable companies also offering Internet, telephone and cable

television services.

Created customer records in Salesforce database.

Researched Internet to identify property owners, obtained contact information such as addresses, phone numbers,

public record information.

Worked with internal staff to arrange for completed Commercial Contracts and arranged timely and efficient

installation of service.

Updated and created excel spreadsheets.

Mail merged license agreements, mailed to customers, followed up with customers for return of executed

document.

Participated in meetings to discuss status of projects and any issues.

Processed new orders for installation of new services using ICOMS and Optix.

Contacted customer to set appointments.

Coordinated any issues with onsite technicians, customers and inside sales.

Generated billings for carrier accounts.

Special projects for other departments as assigned.

Executive Assistant to CEO 09/2007 to 12/2008

Nevada Corporate Planners Las Vegas, NV

Nevada Corporate Planners is a privately owned company that helps individuals incorporate and provides

business coaching and other services.

Maintained CEO's schedule and daily calendar.

Prepared daily, weekly and monthly reports, maintained database and edited and managed mass emails and

correspondence to clients and potential clients.

Arranged business travel for CEO.

Pre-screened sales applicants and assisted CEO with training and assisting sales agents daily as needed.

Edited and produced monthly newsletter for clients, managed creation and distribution of audio and printed

products to fulfillment companies and then to clients.

Oversaw computer issues and other clerical issues with staff.

Production Assistant/Loan Processor 10/2003 to 08/2007

Cornerstone Home Lending Las Vegas, NV

Cornerstone Home Lending is a privately owned mortgage company licensed to do business in all 50 states with

a team of more than 300 mortgage professionals.

Assisted Loan Officers with pricing and loan scenarios for customers when loan officers were out of the office.

Prepared disclosures, obtained documentation from borrowers, submited loans to Underwriter and Closer.

Direct contact with title companies, realtors, appraisers, insurance agents.

Verified loans meet compliance requirements.

Clerical duties included heavy phones, created excel spreadsheets, marketing flyers, and forms in Word and

Excel.

The mortgage business environment is very fast paced and requires the ability to handle several tasks at one time

and to maintain professionalism at all times.

Educational Background

MBA: Human Resources Management 2013

Northcentral University

Human Resources Management

BS: Health Care Administration 2011

University of Phoenix

Health Care Administration

Interests

Meals on Wheels - Lanakila Pacific - My husband and I delivered meals on Saturdays (and Thanksgiving and Christmas)

to seniors. We also volunteered at other events to benefit Lanakila Pacific. We were featured on Hawaii News Now on

Christmas 2013.

Volunteer photographers for U.S.S. Missouri - My husband and I were members and volunteered our photographic

services to capture special events on the U.S.S. Missouri for media release and for use on the website and promotional

materials.

Skills

administrative, advertisements, advertising, audio, back-up, billings, cable, Clerical, coaching, Contracts, CPA, Client,

clients, databases, database, directing, documentation, editing, Edit, e-mail, fast, forms, human resources, inside sales,

Insurance, Director, marketing, marketing materials, meetings, Excel spreadsheets, Excel, Mail, Microsoft Office, office,

Outlook, Word, newsletters, newsletter, payroll, pricing, recruiting, Research, sales, seminars, telephone, answering

phones, Multi-tasking, website, Careful and active listener, Professional and friendly

Contact this candidate