Customer Service Engineer

SIBY SAM GEORGE

267-***-**** ******@*****.*** Visa Status -Green card

***** ****** **,************,** 19116

Job Objective: To be able to work and grow professionally as Biomedical Engineer in a stable organi-

zation where I could demonstrate my expertise in biomedical products. My endeavor and dedication in

the job will be helpful in achieving the company's goals and objectives.

Summary and Skills:

• Strong analytical and organizational skills

• Comprehensively learn new applications and communicate technical knowledge to end users.

• Expert in installation,validation,quality,application and trouble shooting of medical equipment

• Experienced with all in vitro diagnostic machines Service and Application

• Good networking, customer service and follow-up skills

5 year’s relevant experience in Medical device industry

•

Professional Experience:

April 2012 – April 2014

Biomedical Engineer,

National Medical Supplies, Dubai, UAE

• Delegated the task of investigating root cause of failure and develop appropriate corrective actions.

• Perform responsibilities of installing,validate,quality and repairing diagnostic analyzers at customer site

• Provided excellent customer service and support in a pleasant, punctual and courteous manner.

• Handled tasks of providing elevated level of support and services to exceed customer satisfaction.

Field Service Engineer, December 2009-October 2011

United Diagnostic Industry, Saudi Arabia

• Identifying errors, troubleshooting, and repairing medical diagnostics instrumentation

• Installing and commissioning medical diagnostic products and imparting hands on training to the user

• Responsible for conducting preventable maintenance of the installed equipment on customer site

• Responsible for completing field service reports within 24 hours of call completion and keeping records for all

the equipment.

Biomedical Engineer Trainee June 2009- November 2009

Kerala Institute of Medical Science,India

• Performed troubleshooting techniques and preventive-maintenance activities.

• Conducted safety-tests on medical facilities to ensure patient’s safety.

• Evaluated hospital environment form any electrical or mechanical hazards.

• Ensured that equipments are functioning properly and safely.

• Demonstrated proper operation of equipments to medical staff.

Education:

Bachelors of Technology

Major:-Biomedical Engineering,2008

Sathyabama University, Chennai, India

Reference:

Presented upon request

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