Support Manager

John Emlet

*** ******* ****. *********, **. ***** 850-***-**** *****.*****@****.***

Network Administrator

Goal-oriented and collaborative IT professional with experience applying hardware and software design,

installation, administration, and configuration to support growing businesses. Proven analytic and problem-solving

skills with the keen ability to assess needs, define requirements, develop value-added solutions, and execute

technical solutions that streamline and improve operating efficiencies. Adept in communicating with technical and

non-technical audiences. Develop system documentation and create policies to meet the needs of dynamic and

continuously changing environments.

PROFESSIONAL EXPERIENCE

Patriot Contracting Solutions – Network Administrator, Pensacola, Florida 2012-Present

Effectively managed system functionality to ensure ongoing operations, for a Government Contracting

Construction company with Support f o r 60+ internal and external end users on a daily basis using

Microsoft Server 2008 and 2012 R2.

Defined and implemented improved corporate policies regarding the location, safety and security of

servers and equipment.

Recommended modifications to improve speed of operations and system security measures.

Configured and managed AD, Exchange, DHCP, Antivirus and backup servers in the corporate

network.

Apple Computers – Mobile Device Support / Manager, Pensacola, Florida 2010-2012

Assisted with the Troubleshooting, and resolution of mobile devices within the iDevice family, to include, iPhones,

iPods, iPads, as well as account related inquiries.

Managed a team of up to 40 People, along with giving quality adherence evaluations to enhance customer

support performance.

Completed a satisfaction rating within the top 5% of all Support groups with the Apple company on a consistent

Basis.

Cleawire LLC. – Case Management Support, Milton, Florida 2006-2010

Support Level 2 technicians, along with Field Engineers to resolve issues regarding to RF signal, and client

functionality.

Set up and managed scheduling for remote technicians for all 50 states.

Performed advanced troubleshooting and repair of devices for remote locations on a daily basis.

Assisted with remote assistance via Bombgar, Team Viewer, and other remote desktop applications along

with basic and advanced network configuration protocols.

Strataworks LLC. – Network Consultant, Shibuya, Japan 2003-2006

Managed Multimillion yen distribution network for multiple companies to allow for accurate financial support of

clients.

Managed and ensured ongoing performance of the computer network. Conducted training on equipment

and software utilization.

EDUCATION

ITT Technical Institute, Pensacola, Florida Associate of Science – Network Administration

TECHNICAL INVENTORY

LAN hardware / software MS Windows Server 2008 / 2012 / Exchange Server

Active Directory MS W indows XP / 7 / 8 / 10 / MAC desktop / workstation operating systems

MS Office 2010/2013 Access 2003/ 2010 Outlook 2010 / 2013 TCP/IP Ethernet

Networking DHCP and static IP addressing Wireless Networking

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