Rosita Briley

832-***-****

acp20l@r.postjobfree.com

Objective To obtain gainful employment in a growing company where I can be an asset

Summary of I am a qualified customer service expert. I have worked in customer

Qualifications service the last 20 years. I am a go-getter that believes the customer always right I

am dependable and hard-working and always get the job done

Education

1999-2000 Houston Community College Houston, TX

Basic Studies Certificate

2008-2009 Griffin Technical College Atlanta, GA

General Studies Certificate

Professional 2013 – 2014 AON Hewitt Houston, TX

Experience IRA/401K/Money Marketing

Trained and managed 30-60 agents

Recommended corrective action to addressing customer complaints

Executed daily operations of the call center production

Handled high volume calls; and Diffusing escalations

Professional 2009 - 2013 NCO/APAC Houston, TX

Experience Customer Service Representative/Supervisor

Monitored service calls to observe agents

Trained and managed 30-60 agents

Recommended corrective action to addressing customer complaints

Executed daily operations of the call center production

Handled high volume calls; and Diffusing escalations

Professional 2008 – 2009 Children’s Place Concord, NC

Experience Sales Associate

Inventory control

Shipping and receiving

Customer Service

Merchandise staging

Hazmat Control; Accounts payable