Customer Service Sales
Resume:
Judy Broyles
817-***-**** ****.*******@*****.*** 602 W 2nd St, Cleburne, TX 76033
Work History:
Aug 2013 to Apr 2014
PCS Ferguson, 909B N Nolan River Rd, Cleburne, TX 76033 817-***-****
Regional Inventory Control Specialist: All aspects of Inventory Control, internal and external purchase orders, Receiving, Shipping, conducted physical inventories.
July 2012 to Aug 2013
Nello Corporation, 1400 Everman Pkwy, Fort Worth, TX 76140 817-***-****
Administrative, Shipping & Human Resources Assistant: Printed blueprints for manufacturing, Processed Work Orders, coordinated shipments of towers and incoming raw materials, created Bill of Ladings, tracked shipments, Receiving, Inventory Control, and processed new applicants for HR.
October 14, 1979 to November 10, 2011
Americhem, Inc, 1300 Fort Worth Street, Mansfield, TX 76033 817-***-****
Sales Support/Customer Service Coordinator/Specialist - Nov. 1992 to Nov 2011:
Supported Sales Team with pricing information including pounds sold, sales dollars, raw material costs, and manufacturing costs (labor and overhead) to meet company goal profit margins. Analyzed and recommended price changes to meet profit margin goals.
Provided specialized customer pricing contracts to customers.
Independently collected, created and analyzed manufacturing runs, producing various reports outlining performance results for Sales and Management.
Liaison for Customer, Sales Team, Sales Manager with Manufacturing, Laboratory, Shipping and upper Management.
On plant Leadership Team and involved in implementing continuous improvement.
On company ERP planning team and trainer (Oracle).
Set daily Plant Priorities to meet Customer requested delivery dates.
Cross trained and supported Inventory Control Department doing job costs, consuming inventory, and inventory reconciliations.
Leader of Continuous Improvement Program for Customer Service for Texas Division.
Created and sent electronic Export Documentation including NAFTA Certificates of Origin, Canadian/Mexican Custom Invoices, Packing Slips and MSDS's.
Designed and implemented Company Procedures and Work Instructions for ISO Certification.
Traced shipments for Customers and updated Customers with expected delivery dates.
Worked in manufacturing environment for the building and construction industry.
Received and entered Purchase Orders in Oracle, sent electronic Sales Order Acknowledgments.
Entered New Account Qualifications in Customer Database .
Entered Return Material Authorizations and returned completed RMA's to Accounting.
Performed Customer follow up.
Quality Testing Crew Chief - 1984 to 1992:
Supervised Quality personnel in Quality Testing Laboratory Department.
Prepared and presented quantitative reports to Management, with skills listed below in QT & Design Lab Technician.
Quality Testing Laboratory Technician - 1980 to 1984
Tested production material, tested incoming raw materials.
Sieve analysis of particle size of production runs.
Adjusted off spec material to current specifications.
Used and familiar with Statistical Process Control.
Performed round robin testing of spectro-photometers and set new industry standard.
Converted 100 gram Lab formulas to 2,000 pound production formulas.
Design Laboratory Technician – 1979 to 1980
Designed custom color matches for building and construction market (specialty applications, exterior cladding, decking) using pigment dispersions in specific polymers to formulate concentrated dispersions (master-batches) for the thermo-plastics industry.
Used and maintained the following equipment while in the Laboratory: Precision laboratory scales to large industrial platform scales, two-rolled mills, spectrophotometer, granulator, micro-pulverizer and industrial drying ovens.
Education
Graduated from Nolan Catholic High School in Fort Worth, TX GPA of 3.5
University of Texas at Arlington: Completed 65 hours with emphasis in Business/Accounting, Biology and Chemistry GPA of 3.3
Special Training
Statistical Process Control
Principles of Color Technology
Product Design
Customer Processes
Value Stream Mapping,
Team Building and Problem Solving
Negotiations Training
Professional Skills
Proficient in Microsoft Word, Excel, Custom databases, (e-mail), Oracle and Internet
Personal Qualities
I am technically and detail oriented with above average math skills, competent with high energy demand and constant prioritization. I am conscientious, cooperative, loyal, and dedicated. I have high standards in quality and ethics and I enjoy learning. I developed excellent relationships with customers and my major job priorities required me to work as a team with internal and external departments to meet the customer's delivery requirements.
Personal References:
Mark Downey: Regional Sales Manager; Phone: 817-***-****
Mike Fair: Sales Account Manager; Phone: 440-***-****
John Hudgins: Retired Government Contractor; 512-***-****
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