Administrative Assistant Customer Service
Resume:
Sylvia Patterson
** **** **** ****** ( Deer Park, New York 11729
**********@***.*** ( 631-***-****
SUMMARY
Detail-oriented administrative professional with experience and proven
track record in developing, implementing and improving business processes
at the site, district, division and corporate levels. Background in
administrative strategic planning, accounts payable, accounts receivable,
payroll, customer relations; Proven strengths in meeting goals and
producing bottom line oriented team efforts through excellent
interpersonal, motivational and communication skills. Hands on experience
with the following software:
Microsoft Office Marks system Peachtree AS400
QuickBooks Yardi Auto Cad Mastermind WeSuite
Sedona Oracle
professional experience
AFA PROTECTIVE SYSTEMS, INC. - Syosset, NY
2/2012-8/2014
Operations Coordinator
Provided operational support for a major leading Long Island / New York
City based Fire / Burglar Alarm Company.
. Applied for box & terminal #'s(TB60) with the FDNY
. Set up Inspections for the installed alarm system with clients &
FDNY
. Issued invoices / work orders / Purchase Orders / AIA Applications
. Processed payroll for inspection technicians
. Employee / Customer relations
. Answered high volume phone system
. Assisted with month / year end reports
beechwood organization - Jericho, New York 8/2005 to 2/2011
Accounting Clerk
Provide financial support for a major leading Long Island based
Construction / Real Estate firm.
. Data entry of invoices / PO's for payment, generate and prepare
checks
Issues invoices / work order / Purchase Orders / AIA Applications /
certified payroll
. Maintained vendor file maintenance
. Prepared debit and credit memos, assisted with month / year end
reports
. Researched and resolved invoice discrepancies
. Extensive telephone communication with vendors
. Reviewed and resolved discrepancies of vendor statements
. Obtained and maintained insurance requirements
C & N Packaging, Inc. - Wyandanch, New York 8/2001 to 8/2005
Office Manager
Provide Administrative support for major International manufacturer of
plastic bottle caps for major fragrance distributors.
. Answered a high volume 10 lines switchboard
. Managed invoicing and billing' Data Entry
. Maintained customer and vendor master files
. Faxed, Filed, Xeroxed, sorted and distributed work and mail
. Placed orders to maintain supplies
. Handled all domestic and international shipping (UPS,USPS,Fed-Ex
and US customs)
. Arranged meetings and travel for management
. Assisted with hiring of new employment
NEIMAN MARCUS LAST CALL - Deer Park, New York
10/2008-10/2010
Customer Service Agent / Cashier
Provide customer care to clients for designer fashion merchandise
. Answered a high volume phone system
. Greeted customers in a timely, professional and engaging manner
. Required to count cash and checks from various registers (opening and
closing hours)
. Processed returns of merchandise
. Maintained the stockroom in a neat, orderly and safe manner
. Maintained records of clients interactions and transactions
. Responsible for daily deposits
. Researched misapplied payments
. Build lasting relationships with customers by contacting them to
follow up on purchases, ad's suggest new merchandise and to invite
them to upcoming events.
Education
Nassau Community College - Liberal Arts, Old Westbury College -
Bioscience
Professional References:
Yvonne Coleman
Nassau County DSS
Supervisor of Family Assistant Employment Unit
******.*******@****************.**
Chanee Hammonds
Wyandanch Homes as Property Development Corp
Case Manager
**************@*****.***
Evelyn Mirabal
Beechwood Organization
Property Coordinator
********@**************.***
Contact this candidate