Customer Service Sales

Dax Urbina

**** * ******** **** *** ***

Pompano Beach FL 33069 Mobile: (954) 383 – 4465

“Hardworking individual looking to contribute the skills and efforts into the growth and development

of a company upholding the highest levels of customer service”

Verizon Wireless / CellularSales Account Manager

Dade / Broward County

February 2011 – Present

Description:

This position involves managing the consolidations function within the Accounting organization and

the subordinates assigned to that function.

Oversees the preparation and ensures the quality of the cash flow statement.

Uses their financial and accounting experience and acumen to analyze and interpret data and to make

any recommendations on possible courses of action as appropriate.

Effectively engages their team to manage multiple and diverse deliverables; is accountable for the

related accounting treatment, completeness and accuracy of the work product.

Assists in establishing required linkages to the global Finance organization.

Ensures the accurate compilation, analysis and reporting of financial data.

A further key responsibility of this position is to identify opportunities to increase the leveraging of

systems and applications by the user community to enhance business systems optimization for the

overall process to minimize manual workaround and standalone systems.

Value is provided to the enterprise by constantly identifying improvements to accounting processes in

order to provide timely, accurate information and to ultimately safeguard enterprise assets.

Contributes to the formulation of the overall management strategy of the Accounting organization.

Identifies and drives improvement opportunities for Accounting and works closely with either internal

teams or service providers (if any) to ensure improvement opportunities are implemented.

Ensure that all aspects of the consolidation activities are recorded properly and timely.

Perform accounting activity analysis.

Manage the monthly balance sheet account reconciliations process within Blackline.

Maintains responsibility for escalations from internal business partners and responses to inquiries,

ensuring issue resolution.

Ensures adequate controls are in place over financial processes and results.

Ensures compliance with internal policies and controls with external regulations.

Manages the activities and provides leadership to a function within the Accounting organization to

deliver Accounting services.

Plans and structures work activities and sets deadlines for their team. Subsequently monitors progress

on tasks and is responsible for the results of team activities.

Recruits and develops staff in accordance with company policies.

Ensures the accurate compilation, analysis and reporting of financial data by their team.

Participates in the budgetary process by determining acceptable staffing levels, establishing

departmental budgets, etc.

Sales Manager

Hyatt Hotels 2009 - 2011

Description:

Key responsibilities of a Sales Manager include:

Achieving or exceeding individual and team sales goals and hotel budgets

Developing and implementing effective sales strategies to maximize revenue generation

Creating and managing Annual Strategic Plan

Managing lead sources to ensure quantity and quality of leads

Working closely with the Business Development team to develop lead generation strategies for the

Business Development group

Seeking new customers through strategic outbound sales efforts for group, extended stay group and

transient room revenue

Conducting sales calls to key accounts or major prospects

Monitoring sales activities/performance to ensure revenue goals meet or exceed established plan and

accurately reporting variance/projections to management

Weighing the value of each piece of business against hotel and Evolution Hospitality objectives

Using corporate Revenue Management resources to help make informed decisions and maximize

revenue

Developing and maintaining positive relationships with peers, competitors and brand partners

Adjusting strategy based on competitive market and market segment knowledge

Ensuring that the property is maximizing the use of all company, brand and local CVB programs

Recruiting the best possible sales team and reducing turnover through coaching, counseling and

training

Providing support and coaching for team members to drive high levels of performance, job

satisfaction, and personal growth

Training and empowering sales team members to exercise good judgment to make profitable business

decisions

Ensuring that the hotel sales team is effectively using the Sales Tools available

Director Event Technology

Hyatt Regency Miami / Presentation Services

January 2006 (5 years 5 months)

Description:

Responsible for overall operations management, revenue and profitability of assigned location(s)

including business Center while ensuring the utmost in client and hotel partner satisfaction.

Key Points:

Provide learning and development opportunities for employees. Functions as primary liaison with

property to handle any issues and to manage the hotel contract.

Manage an efficient and profitable Business Center operation. Focus on revenue maximization & cost

control, in accordance with company standard operating procedures.

Manage and proactively execute the company sales process through advanced client contact. Improve

and leverage the location and property's market position and share.

Provide outstanding customer service to clients by establishing excellent working relationships with

hotel/resort staff and executives, company team members, neighboring locations, Event Services and

all vendors.

Mentor technicians to also provide this level of customer service.

Maintain a positive employee relations environment for all AV and Business Center team members.

Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate

team development. - Lead by example in portraying a polished, professional image according to the

guidelines in the Employee Guide.

Effectively utilize all company computer systems and software programs and ensure technicians are

properly trained to use them. Complete standard and as-needed reports accurately and on-time.

Actively participates in overall company programs/committees where applicable.Supervise security,

inventory control, transportation and maintenance of equipment (ie. audio, visual, rigging, lighting,

etc.) Ensure all employees are properly trained in all areas.

Sales Manager of Event Technology

Hyatt Regency Miami / Presentation Services

December 2004 (2 years)

Description:

Responsible for the growth of the overall audiovisual revenue and profitability, while maximizing

customer satisfaction from pre-event planning through post-event phases of service. Solicit new and

repeat business through a proactive sales approach that incorporates consultative selling skills.

Cultivate and maintain relationships with key hotel personnel to enhance the overall business

relationship with hotel.

Producer of Event Technology

Westin Diplomat Resort & Spa / Presentation Services

January 2002 (2 years 1 month)

Description:

Responsible for securing new contracts, pre planning, execution, and completion of every event

successfully. The individuals who are qualified under this position have the experience of a Sales

Manager and a Project Manager combined. The individual also posses excellent communicational

skills, and organizational skill in addition to attention to detail.

Director of Operations

Loews Miami Beach Hotel / Swank Audio Visuals

June 1999 (3 years 6 months)

Description:

Responsibilities to include the supervision of the Audio Visual Staff to ensure quality of work and

companies culture are applied to highest standards. Working together in guiding clients in the

successful completion of their events by completing the pre planning details aimed at ensuring all

clients needs will be exceeded and ensure this way a high level of customer service. The enhancing of

relations between the Audio Visual Staff and the hotels staff to ensure a successful and more relax

working environment. Training of Audio Visual Staff. The successful completion of company’s

department inventory necessary to keep asset control. Responsible for Human resources. A problem

solver with understanding of the different circumstances and a determined action to apply depending

on the scenario.

Education

Florida Atlantic University

Bachelors, Management Information Systems

Attended 2000 - 2004

Global Academy of South Florida

MCSD - Microsoft Certified System Developer

MCDBA - Microsoft Certified Database Administrator

MCP - Microsoft Certified Professional

Web Master

Photoshop

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