Customer Service Manager

OBJECTIVE

Seeking a challenging and rewarding position where my hard work and dedication will allow me to progress within the company.

SUMMARY OF QUALIFICATIONS

Experienced in balancing priorities for short-term and long-range goals.

Able to coordinate multiple projects and meet deadlines under pressure.

Ability to work on self-managed projects or as a team member.

Excellent communication and presentation skills.

Hard working, detail oriented and willing to accept new responsibilities.

Extensive and Excellent customer service background.

PROFESSIONAL EXPERIENCE

2009 – 2015 SRS & ASSOCIATES / Collections Supervisor / Temecula, CA

Supervised 10 people to successful records of accomplishments monthly.

Daily and monthly meetings with my team.

Trained, motivate, coached and gave appraise performances.

Prepared invoices and settlement letters.

Processed ACH and credit cards.

Posted all payments into data base system.

Prepared monthly team reports.

Monitor calls.

Analyzed and created financial profile for hardships.

Negotiable balances and payoffs.

Handled complaint calls and all complaint letters.

Followed FDCPA.

2007 – 2009 Cash Call Inc / 120 Collector / Anaheim, Ca

Answered in bound and made out bound calls.

Predictive dialer software.

Skip tracing, Accurint, Google, Face book and 411.

Negotiate balances and payoffs.

Processed ACH and credit cards.

Prepared documents to send account over to legal team.

Handle all chargeback.

Followed FDCPA.

2005 – 2007 ARS National Services / Level 4 Collector / Ontario, Ca

Answered inbound and made outbound calls.

Negotiate balances and payoffs.

Analyzed and created financial profile for hardships.

Handled all charge backs and recoveries.

Predictive dialer software

Followed FDCPA.

1999 – 2005 Scates Enterprises / Collections Manager / Colton, Ca

Maintained spreadsheets on past due accounts.

Utilizing excel and QuickBooks to post payments.

Reschedule payments and handle recoveries.

Processed ACH and credit cards.

Weekly and monthly meetings with my team.

Trained, Motivate and coached.

Negotiate balances and payoffs.

Handled all complaint calls.

FDCPA training.

EDUCATION

2005 – 2005 United Education Institute/Dental Assistant Ontario, Ca

1982 – 1986 Alta Loma High School/General Studies Alta Loma, Ca

SKILLS

Familiar with Microsoft Applications, Word, Excel, Outlook, Lotus notes, Accurint and LexisNexis.

References Furnished Upon Request

Contact this candidate