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Sql Server Customer Service

Location:
San Antonio, TX
Posted:
June 04, 2015

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Resume:

Gary L. Harper

**** ******* **** ***# **** Live Oak, TX 78233

Phone: 210-***-**** E-Mail: acp1yd@r.postjobfree.com

Objective:

Senior Level DBA position within an Information Technology environment that will effectively utilize my technical skills, education/training, and experience to contribute to bottom-line results.

Summary of Qualifications:

Experienced database administrator with comprehensive software and system support experience. Solution-oriented with excellent analytical/problem-solving abilities. Blend technical expertise with business acumen to deliver quality solutions. Strong communication skills to interface across all levels of an organization. Adaptable to quickly changing technical environments. Highly motivated, results-oriented, team player with excellent interpersonal skills. Well organized and able to multi-task effectively. Detail-oriented with ability to work well independently and under strict deadlines.

Technical Skills:

Operating Systems: Extensive experience installing, administering, and troubleshooting hardware and operating system software for heterogeneous systems and networks – Windows (3.x/95/98/XP/Vista/Windows 7/Windows 8/NT 4.0 Workstation and Server/2000 Professional and Server/2003 Server/2008 Server/2012 Server), Macintosh (8.6/9.2/OS X/OS X Server), Citrix (Winframe/Metaframe 1.7, 1.8/Metaframe XP/Presentation Server 3.0, 4.0, 4.5)

Business Process Management: Experienced with all aspects of business process automation and information management in a manufacturing environment – Migrated data operations from an AS400 to a SQL Server environment. Developed, implemented, and administered companywide LAN/WAN architecture and disaster recovery procedures. Streamlined data operations in customer service, accounting, and production department.

Enterprise Software Skills: Exchange 5.5 Administration, SQL Server 7.0/2000/2005/2008/2008R2/2012, DTS, SSIS, SSRS Ebackoffice 7.2/7.3.6 sp1 (ERP), Guardian OS, Symantec Backup Execution, Crystal Reports 8.5/9.0/10.0/11, Norton Antivirus Corporate Edition, Microsoft Office Suite (Word/Excel/Outlook 2000, 2003, 2007), Microsoft Dynamics CRM 4.0, Microsoft Dynamics Great Plains (GP 10, GP 2010), Microsoft SharePoint Server 2010, Active Directory, VMware, Hyper-V

Web/Intranet Software Skills: IIS 5.0/6.0, VB.NET Programming, ASP.NET Programming, Citrix Nfuse (Citrix Presentation Server Web Interface), Visual Studio 2008

Document Imaging: Experienced in electronic image storage with strong fax/scanner troubleshooting skills: Keyfile 5.2, Application Xtender 5.3/5.4, Ecabinet

Professional Experience:

Dell IT Services Round Rock, TX Mar2013 – Present

Dell will meet customer expectations of individual and company accountability, best-in-class service and support by delivering the best customer experience in the markets we serve.

Database Admin Senior Advisor

Responsible for installation, deployment, administration and maintenance of Enterprise databases in the healthcare market. This includes support of SQL Server 2000, 2005, 2008, 2012 as well as assisting in support of vendor managed Oracle databases, their configuration, and administration. Troubleshoot performance issues with SQL server databases and optimize queries and stored procedures for developers. Wrote the stored procedures and user defined functions to create metrics reports using SSRS. Administered, migrated, and configured SSIS packages.

Food Safety Net Services San Antonio, TX Nov2011 – Mar2013

Food Safety Net Services (FSNS) is a network of ISO/IEC 17025:2005 accredited laboratories that provide a wide range of microbiological testing and chemical analysis.

SQL Server DBA

Responsible for the ongoing assessment and proactive monitoring of database performance. Identify problem areas to ensure availability and performance of the databases that support the business applications. Developed disaster recovery methods and security schemes for the database environments including authentication, authorizing, and auditing. Work with user community and management team to ascertain SSRS reporting requirements, and then develop proper methods for extracting and displaying data to the users. Responsible for the installation, implementation and release of database changes. Responsible for integration of data between CRM, Great Plains, and LIMS (Laboratory Information Management System) environments.

University Health Systems San Antonio, TX Mar2010 – Nov2011

University Health Systems is ranked as one of the top 12 health systems in U.S. for health information technology integration and was named as one of the nation’s Most Wired Hospitals and Health Systems.

SQL Server DBA

Provide consultation on SQL Server to clinical systems team. Install, configure, administer, and secure 4000+ user clinical systems production servers. Responsible for backup, restore, and disaster recovery plans for production servers. Troubleshoot performance issues, fine-tune queries, and stored procedures. Implement and administer database replication between SQL Server databases. Write code and created jobs to automate repetitive tasks. Upgrade databases from earlier versions of SQL to latest versions. Point of contact for Electronic Medical Records, Copath, Histotrac, Navicare, and Endoworks clinical applications.

Vitronic Promotional Group San Antonio, TX Jul1996 - Mar2010

Top 40 supplier with more than 95 years in the promotional products industry.

IT Manager

Responsible for the LAN/WAN connecting 110 users located in Ohio, Missouri, and Texas. Manage two full-time employees with responsibility for help desk and troubleshooting functions. Handled administration of SQL Server 7.0, SQL 2000, SQL 2005, and SQL 2008 database environments (Production, Development, Test and Staging Env.) Implemented MS SQL Cluster (Active/Passive & Active/Active). Upgraded databases from SQL Server 7.0 to 2000 to 2005 and 2008. Installed and configured database software, associated database tools and performance monitoring software. Performed database/infrastructure physical design, database upgrades & applied software patches to databases as per application/client requirements. Developed and maintained scripts, utility jobs, and implemented needed software for database maintenance. Migrated data to and from various sources such as MS Access, flat files, excel etc. Created crystal reports for senior management to extract pertinent information from ERP software.

Education:

Computer Programming – Cincinnati State Technical College (1999-2000)

Computer Science Major – The Ohio State University (1991-1995) Bachelor’s Degree

Technical Certification:

Microsoft Professional Certification: Administering Windows NT 4.0 (1997), System Administration for SQL Server 7.0 (1998), SQL Server 2000 1.7 Administration (1998), Supporting Windows NT 4.0 Core Technologies (1997), Windows NT 4.0 Enterprise Technologies (1997), Administering Citrix Servers



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