Customer Service Sales

Jasmine Upshaw

**** ********** **. *******, *** Cell: 469-***-****

n Email: ***************@*****.***

Business Professional

Customer Service Expert n MS Office “Power User” n Adept Written/Verbal Communicator

OBJECTIVE

A motivated administrative professional seeking a position in a challenging environment where I can apply my administrative/customer service/data entry/business experience and efficiently contribute to the company’s growth. Proficient in a range of computer applications. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done.

KEY SKILLS

Office Skills:

Administrative Support n Customer Service n Special Projects n Office Management n Bookkeeping I n Accounts Payable/Accounts Receivable n Multi-tasked n Typing (50-60 WPM) n Data Entry

Computer Skills:

Word n Excel n PowerPoint n Access n Outlook n Windows Vista/XP n Internet Explorer n Desktop Publishing

PROFESSIONAL EXPERIENCE

Piping Technology & Products, Inc. n Administrative Assistant, 8/2014 to Present, Houston, TX

Provide efficient and professional administrative support to the Sales Department Director/Manager.

Assist Sales Representatives and others when needed.

Accounts Receivables and Collections

Plan and schedule meetings, respond to various inquiries both external and internal, manage communications via e-mail, phone calls, etc. to vendors and providers.

Make photocopies, sort, review, screen, and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written inquiries via computer.

Organize and accurately maintain filing system of confidential information.

Review, analyze, and report on periodic expenditures.

Bookkeeping

Accounts Receivables and Collections

Assign quotes to Sales Representatives.

Process checks requests.

Book airline and hotel reservations.

Complete special projects as assigned.

HealthHelpn Client Service Representative, 4/2013 to 5/2014, Houston, TX

Schedule CAT scans, MRI, radiation treatments for facility and medical doctor offices.

Document details of inbound and outbound correspondence between Health Help and the healthcare provider; ensure timely follow-up when necessary.

Use analytical skills and customer service skills; unlock customers account; problem-solve using custom application system and provider data.

Respond to Helpdesk inquiries received online, via e-mail and voicemail.

Maintain 95% or greater Quality Assurance Average.

Perform detailed data entry into a custom application system.

Assist with customer service satisfaction standards.

Xerox Corporationn Customer Care Assistant, 10/2012 to 11/2012, Houston, TX

nReceive inbound calls from customers for roadside assistance through Allstate Insurance.

nDispatch contracted tow service providers for customer assistance.

nRespond to, handle, and resolve customer inquiries in a timely manner.

nIdentify and escalate customer issues.

nProvide customers with product and service information.

Target Storen Cashier/Team Member, 01/2012 to 7/2012, Houston, TX

nMeet and greet customers, ring up purchases, handle returns and refunds.

nOperate cash register, assigned a cash drawer and responsible for the proper amount of money in drawer at the end of each shift.

nAssist customers at the customer service counter.

nAnswer questions about products, services, and merchandise.

nTeam oriented and assist in sales.

Bank of America (DISYS)n Data Entry Clerk III – Property Preservation Specialist, 05/2011 to 08/2011, Plano, TX

nReport directly to Field Services Manager.

nProcess contractor invoices and property preservation.

nMitigate loss to the company and investors by managing the maintenance and repair of bank owned foreclosure properties.

nContact businesses or private individuals by phone; answer and respond to customer requests and inquiries via phone and email.

nProvide accurate and timely services set to meet or exceed client expectations.

Staples n Customer Service Clerk/Cashier, 08/2008 to 12/2008, Cedar Hill, TX

nGreeted customers, gave information and inquiries on products; telephone and front-desk reception within a high-volume environment.

nProcessed payment for merchandise and handled returns and exchanges.

nHandled a variety of customer service tasks and resolve customer issues with expediency.

nDetail-oriented, exemplary customer service delivery and team-player attitude.

Albertson’s Store n Customer Service /Cashier, 11/2007 to 05/2008, Cedar Hill, TX

nServed as first point of contact for all customers and patrons.

nEntered charges for all items, subtract value of discounts, coupons, returns and reviewed price sheets to note price changes and sale items.

nAccepted payment of cash, personal check, charge and debit cards. Count money in cash drawer at beginning and end of work shift and record daily transaction amounts from cash register to balance cash drawer.

EDUCATION

Texas Southern University, Houston, TX 2011-2015 (Business Administration)

Major: Management

Minor: Accounting

Graduation: Fall 2015

“Excellence in Achievement” Honor Roll 2012-2013

Cedar Valley College, Lancaster, TX 2010 - 2011 (General Studies)

Tyler Junior College, Tyler, TX 2009 – 2010 (General Studies)

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