Customer Service Data Entry

Phillip Moore

Oakland, *****, California, US

Mobile Phone: 510-***-****

E-mail: ***********@*****.***

OBJECTIVE

My goal is to become associated with a company where I can be a member of a team and utilize my business experience to the fullest and to gain further experience for advancement.

WORK EXPERIENCE - September 2012 January 2015

Chocolateer

Ghirardelli Chocolate Co. San Francisco, CA

Providing customer service to customers purchasing retail items. Cash handling, cashiering, shipment receiving, pre-packing of retail items, re-stocking, opening and closing procedures, preparing and serving various hot and cold drinks and specialty sundaes, making hot fudge, waffle cones and bowls

Traffic Director/ Parking Technician- April 2012 - present

Ace Parking Management, Inc. Oakland, CA

Directing drivers to different parking areas using customer service, verbal and problem solving skills, force parking vehicles using double row parking technique, communicating with parking manager using two-way radio equipment.

Event Staff - August 2010 - September 2011

Landmark Event Staff Services Oakland, CA

Providing crowd control, customer service and security for various sporting events and concerts using problem solving, conflict resolution and people skills.

Convention Staff - October 2009 - present

Action Figures San Francisco, CA

Providing excellent customer service using problem solving and people skills while performing various tasks which included:

Room Monitoring

Attendee Registration

Material Pick-up

Sales Associate - September 2011 - May 2012

Macy's, Inc Hayward, CA

Providing excellent customer service, cashiering, cash handling, merchandising, credit solicitation, product research and drop shipping using data entry, basic math, computer, problem solving and people skills.

Inventory Associate- June 2010 - February 2011

Wis International San Leandro, CA

Providing assistance to various retailers with inventory counting, control and auditing using basic math, data entry, block counting and problem solving skills

File Clerk I & II - June 2002 - July 2009

Kaiser Oakland, CA

-Registering patients for various radiological exams with the lastest software designed specifically for Kaiser using data entry and customer service skills.

-Working in a Labor-Management Partnership environment as a Union steward.

-Hel-Filing, importing, exporting, scanning, printing and delivering radiological digital images using Stentor software.

ping the department make the transition from analog to digital imaging technology.

Customer Service Representative - July 2001 - September 2001

American Airlines San Bruno, CA

-Checking in passengers on local and international flights with software specifically designed for AA using data entry and customer service skills.

-Abiding by FAA rules and regulations.

SKILLS & EXPERTISE

Proficient with Microsoft Applications

Strong Analytical Skills with Excel, 10 key Calculator & Cash Handling

Strong in Problem Solving

Detail Oriented

Self Starter

Ability to work independently

Excellent at Completing Tasks and Learning new Skills

Ability to learn on the go

Strong Written and Verbal Communication Skills

Service Oriented, working proficiently and effectively under pressure

Excellent at taking direction and working as a team with others

CAREER HIGHLIGHTS

Working in a Labor-Management Partnership Environment & Having over 20 years of Customer Service Experience. Project coordination for the transition of analog medical records to digital media.

EDUCATION

High School or equivalent,

June 1987

Oakland Technical High School Oakland, CA

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