Customer Service Sales

JACQUELINE S WOLF

CELL: (***) *** - **** • E-MAIL: ******.****@*******.***

PROFESSIONAL PROFILE

My primary focus is to utilize my skills and experience for the purpose of achieving the goals set by my employer and to excel beyond expectations. I have a proven track record utilizing my experience and talents as a

Effective Communicator

Visionary

Migrated to United States, California from Indonesia in 1998.

Bilingual: Indonesian

Continuous Improvement associates

EDUCATION

Moorpark College, Moorpark, CA

PROFESSIONAL EXPERIENCE

Name of company

DIGNIFIED TRANSITION SOLUTIONS – 2011 - 2014

(A Loss Mitigation Company) 3rd party vendor of Bank of America – Westlake Village, CA

This is a call center for Bank of America, we are assisting Homeowners who are delinquent with their Mortgage, and the goal is to get the Homeowners on board with Bank of America's program to prevent from going on Foreclosure. I was working as Marketing Associates, Short Sale and Deed in Lieu Associates – Familiar with Bank of America’s program: Work with Equator, Sales Force, Citric, Share Point, AS400

Achievements:

Works successfully with limited supervision

Clearly understands the purpose, objectives and procedures of the role

Shares experience and knowledge with teammates when appropriate

Proactively solves tasks to keep them from turning red in Equator, puts team needs first

Seeks out opportunities for growth; accepts new responsibilities

Dependable

Responsibilities:

Documents in Sales Force

Documents in Equator, Citrix, AS 400 on daily basis

Understands How the programs works

Provides high quality work product

Appraisal Orders, run marketing tools, work on pre-approved listing price to get House Listed

Counseling Call to Borrower, changed to Conversion

Quality Assurance, provides world class customer service

Returns calls/emails promptly

I understand the importance of proper documentation. I demonstrate this by accurately and diligently providing written updates within the system, Equator and Sales Force. I’m also able to navigate within the software with relative ease.

Pacific Compensation Insurance Company - 2005-2010

Underwriting Assistant - Agoura Hills, CA

Work Assignments:

Enters new applications

Processes renewals

Enters monthly self-audit reports

Handles cancellations & reinstatements

Handles inquiries and requests from both agents and policyholders

Issues policy endorsements as needed

Performs other duties and projects as assigned

Employers Insurance Group - 2003 - 2005

Underwriting Assistant - Newbury Park, CA

Work Assignments

Enters new applications

Processes renewals

Enters monthly self-audit reports

Handles cancellations & reinstatements

Handles inquiries and requests from both agents and policyholders

Issues policy endorsements as needed

Performs other duties and projects as assigned

Central Purchasing (Corporate Office of Harbor Freight Tools) 2001 - 2003

Import Clerks - Camarillo, CA

Work Assignments:

Work on Vessel Arrival/Scheduling

Preparing Import Documentations

Bills of Lading

Endorsements

Contact this candidate