Felipe Tognarelli

** ******* ***, *

Mineola, NY 11501

516-***-****

acp1ve@r.postjobfree.com

CAREER OVERVIEW

Strong experience with Server environments, including Windows Server 2000/2003/2008 Active Directory, DHCP, DNS, GPO, Printer File Servers. Strong background in Windows XP,7,8 Microsoft Office Suite and HP Backup Servers

Skilled with Cyber Security and IT Risk Network Management and Monitoring Suite: SolarWinds, Spiceworks, Wireshark, Kismet, Ettercap, Nessus

Virtualization and Cloud Technology: VMware, Hyper-V, VirtualBox, Qemu, Parallels Desktop

Vast experience in troubleshooting and repair of Dell and HP Workstations and Laptops along with support experience in Windows

Experience configuring and troubleshooting Xerox & HP Network Printers and Network MFDs

Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, RARP, FTP, TFTP)

Experience in Backup & Reimage solutions including Norton Ghost, Acronis True Image and Windows Restoration utilities

Ability to resolve hardware & software related issues in a fast, timely manner

Work well under pressure and stressful environments

Bilingual; Fluent in English and Spanish

PROFESSIONAL EXPERIENCE

Fox News Channel, New York, NY Aug 2012 - Present

System Analyst

Perform administrative tasks creating, customizing and removing user permissions in Active Directory, MS Exchange, Blackberry Enterprise Servers, INews and Digital Ardome Systems

Answer Helpdesk calls to troubleshoot Network, Hardware, Software and user account related issues for over 2,500 users worldwide

Support third party broadcast and operation applications such as ENCO, Thomson Financial, Accellion, WebEx and iEncode, iPump

System Administrator for JAMF Server: Create, update, maintain records of our field and producer inventory

Lead Tech for Shows “on the road” including Primaries, Presidential Debates, Presidential Elections, American Idol, 9/11 Memorial, NYC New Year’s Eve. This includes the configuration and supporting of VPN networks, VOIP phones, Site setup, Troubleshooting and breakdown of entire IT infrastructure.

Weight Watchers, Jericho, NY Aug 2012 - Aug 2012

Help Desk Analyst, Microsoft Exchange Migration (Project Based Contract)

Onsite and telephone support to the end users having any issues throughout the migration

Ticket creation from Weight Watchers Service Desk Manager

Providing first and second help desk level.

Changing Server on devices such as Android, iPhone and Blackberries.

The NPD Group, Port Washington, NY Feb 2012 - Aug 2012

Overnight System Support (Temporary Contract)

Scheduled & executed full, incremental and daily backups on the central HP 3000 Unix Servers

Troubleshot hardware related Tape Library issues on LTO4 and LTO3 systems

Provided monitoring, deployed maintenance packages and the reboot of central UNIX server

Took incoming calls from worldwide remote locations, documented and provided resolutions for laptops, VPN and handheld communications

SITE LTDA Computer Solutions, Santiago, Chile Jan 2009 - Jan 2010

System Analyst

Provided second level support to internal Helpdesk and Network Infrastructure team to resolve user concerns with everyday system issues

Applied LAN switching concepts, VLANs, RSTP and trunking configuration

Handled Desktop and Laptop upgrades, migration and system maintenances for Windows XP & Windows 7 operating systems

Supported day to day operations of the corporate LAN server environment consisting of Windows 2003/2008 in a multi domain atmosphere

Maintained Active Directory user accounts including account creation, extension and deletions

All service calls were taken through Remedy Ticket System

EDUCATION / PROFESSIONAL TRAINING

Western Governors University, Salt Lake City, UT 2015

Science Information Technology, Security

FOX News Channel, New York, NY Nov 2013 - Nov 2014

Executive Development Program Certification, Fox News CEO, Roger Ailes Apprentice Graduate

Micro Power Systems, Mineola, NY 2012

Certificate, Information Technology

Nassau Community College, Garden City, NY 2010

Computer Science Courses

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