Customer Service Sales
Resume:
Nathanael Pena
Warren, MI *****
**********@*****.***
Phone: 402-***-****
Experience
VERIZON WIRELESS Lincoln NE
Customer Specialist/Customer Advocate/Customer Pro/New Hire Coach
Providing World Class Customer Service
Resolving Escalation Issues
Retention
Coaching New Hires
THREE EAGLES COMMUNICATIONS Brookings SD
04/13- 09/13
Advertising Account Manager
Developed Marketing Plans for local businesses
Serviced Advertising Plans
Added new businesses
MEDIACOM COMMUNICATIONS Brookings SD
04/12- 04/13
Direct Sales Representative
One year contract with Mediacom for Door to Door sales
Contributed to number 1 sales team for 3 months.
PENA PIANO Brookings SD, Lincoln, NE, Warren MI
01/13- 04/13
Event Pianist, Business Advertising, Sales
Developed and executed business plan
Sold bookings by phone, in person at business locations, and tables at special events
Performed music for events
04/10-Present
Liberty Tax Brookings SD
01/13-04/13
(Tax Season)
Advertising/Marketing Specialist
Developed marketing plan for local franchise
Executed marketing plan (business to business sales, posters, newspaper, radio, gifts for schools, etc)
Recent Achievements at VerizonWireless
Be the Reason Employee of the Month- 11/2013
Midwest Champion Award Medal - 04/2014
Top Dog Award - Team Schwindt - 04/2014
Advanced to Customer Advocate - 06/2014
Top Dog Award- Team Hamer – 02/2015
Advanced to Customer Pro: 10/2014
Advanced to New Hire Coach: 01/2015
Education Achievements
High School Graduate
Strayer University - AA Business Admin (Degree not completed) 4.0 GPA
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