Medical Customer Service
Resume:
YENIFET ROSARIO
**** ** ** *** ***** Fl, ***** **************@****.*** 305-***-**** (C)
OBJECTIVE
To obtain a position within the medical field that is meaningful and challenging;
which also contributes to my daily knowledge and growth as a medical
professional.
EDUCATION
New Professions Technical Institute
Associate in: Medical Administration 2009-2010
Associate in: Medical Assistant 2011-2013
Coral Gables Senior High School,
High school Diploma 2006-2008
EXPERIENCE
Front Desk
Jessica Eagan DDS
01/2015- 06-2015
Greet patients
Verify and update patient information
Inform patients of dental office procedures and policy
Maintain and manage patient records in compliance with privacy and security regulations
Organize referrals to other medical specialists
Collect and receipt payments from patients at time of treatment
Verify insurance prior to patient apt, update information if change.
Prepare claim forms for dental insurance
Reviewed claims and statements for insurance and patient billing.
Office Manager
04/2014 - 12/2014
Andrea Diamond D.M.D
Provided excellent customer service with an enthusiastic, friendly personality, multi-task
oriented with a strong attention to detail.
Computer literate, proficient in working with Central Application and digital x-rays.
Office Manager with experience in maintaining dental records and accounts while enforcing
HIPPA standards and sterilization requirements.
Created and presented treatment plans for patients.
Create
Reviewed claims and statements for insurance and patient billing.
Reviewed and maintained insurance.
Entered patient and insurance payments on ledger
Maintained daily deposit.
Trained new employees.
Ordered and maintained all supplies.
Receptionist
Machado Garcia-Serra,
09/2009 - 03/2014
Prepared and distributed payroll for staff of [60] direct reports.
Oversaw inventory and office supply purchases.
Answered calls by addressing customer inquiries, solving problems and providing new product
information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Politely assisted customers in person and via telephone.
Scheduled weekly inventory pickups and deliveries with vendors.
Acted professionally and patiently when addressing negative customer feedback.
Scanned documentation and entered into the database.
Answered a high volume of phone calls and email inquiries.
Organized and attended meetings, including compiling all documents and reports ahead of time.
Filed paperwork and organized computer-based information.
Managed and reviewed filing and office systems.
Updating Clients Calendar.
Managing travel request for clients & employees.
Doctors Assistance
03/09 - 09/09
Sears Optical,
Scheduled appointments, registered patients and distributed sample pharmaceuticals as
prescribed.
Coded inpatient charts at a rate of number per hour or number per day.
Precisely completed appropriate claims paperwork, documentation and system entry.
Oversaw daily office operations.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Examined eyes using optical instruments and pharmaceutical agents.
Fitted and adjusted eyeglasses and contact lenses.
Educated patients about proper contact lens care, visual hygiene and safety.
Trained patients to safely insert and remove contact lenses.
Conducted visual field tests to measure field of vision.
Doing new charts for patients.
Receptionist 12/08 -
01/09
Medical Consulting Center
Oversaw inventory and office supply purchases.
Coded inpatient charts at a rate of number per hour or number per day.
Correctly coded and billed medical claims.
Prepared patient charts accurately and neatly for the clinic.
Diligently filed and followed up on third party claims.
Prepared patient charts, pre-admissions and consent forms as necessary.
Accurately posted and sent out all medical claims.
Precisely evaluated and verified benefits and eligibility.
Responded to correspondence from insurance companies.
Medical Collection 05/08
- 10/08
Pollack & Rosen
Located, checked in and pulled medical records for appointments and incomplete patient charts.
Facilitated organized record retrieval and access by maintaining filing system for both in-house
and discharged residents.
Improved timely paying of bills by developing flexible payment plans for patients.
Contacted patients regarding unpaid and underpaid accounts to resolve any issues.
Reviewed collection reports to determine the status of collections and the amounts of outstanding
balances.
Located, checked in and pulled medical records for appointments and incomplete patient charts.
Improved timely paying of bills by developing flexible payment plans for patients.
Contacted patients regarding unpaid and underpaid accounts to resolve any issues.
Working with hospital systems.
Medical Office
05/07 - 01/08
A & F Medical Rentals
Oversaw inventory and office supply purchases.
Composed and drafted all outgoing correspondence and reports for managers.
Kept organized documentation of prescription refill information for office patients.
Contacted patients regarding unpaid and underpaid accounts to resolve any issues.
Answering any patients questions.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Solved unresolved patients issues.
Coded inpatient charts at a rate of number per hour or number per day.
Professionally and courteously verified appointment times with patients.
Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical
documentation.
Adeptly managed a multi-line phone system and pleasantly greeted all patients.
Verified patients’ eligibility and claims status with insurance agencies.
Prepared patient charts, pre-admissions and consent forms as necessary.
Precisely evaluated and verified benefits and eligibility.
Prepared billing correspondence and maintained database to organize billing information.
Skills
Medical terminology,Billing and collection, Records management, Inpatient records coding
proficiency, Patient referrals, Familiar with commercial and private insurance carriers,
Patient chart auditing ability, Insurance and collections procedures, Understands
insurance benefits, Office management professional, Adept multi-tasked, Office support
(phones, faxing, filing), Filing and data archiving, Microsoft Offices, Appointment
setting, Works well under pressure, CPR/First Aid certified, Medicaid Management
Information Systems, (Medicaid,Medicare,BCBS,AvMed, ect) Knowledge of Paterson
Software. Dental terminology,
*References provide upon request*
Contact this candidate