Engineer Active Directory

**** ******* **

Apt A-*

Homewood, Il *****

h: 708-***-****

c: 415-***-****

e: ******@*******.***

TECHNICAL

SKILLS

Windows 9x/2000/ NT4.0/ XP/Vista/Windows 7 Windows 8/.1

Server 2003/2008/ Server8

Active Directory

Application Packaging

Exchange 2007/2010

MS Office 2007/2010

MDT2010/2012

SCCM 2007/2012

Hyper-V

Cisco/Nortel VPN

Citrix

Lexmark & HP Printers

TECHNICAL SME/ EXAM DEVELOPMENT

70-680-Windows 7

70-681-Windows 7 / Office 2010

EDUCATION/

TRAINING

A.A., Biological Sciences

Harold Washington College,

Chicago, IL

May, 1995

Microsoft Certified Professional

- NT 4.0 Workstation

-NT 4.0 Server

-Enterprise A+

IT Education Center

Chicago, IL

May, 1999

Cisco Certified Network Associate (CCNA)

Self Study, 1995

Certified Information Security Systems Professional (CISSP)

(In Progress)

PROFESSIONAL AFFILIATIONS

Member

Information System Security Association (ISSA)

Feb 2010

PROFESSIONAL EXPERIENCE

CompuCom, Levi Strauss San Francisco, CA

Feb 2104-May 2014

Engineered and deployed Back Office and Point of Sale PCs with MDT 2012

Provided L3 engineering support for non Win7 compatible applications

Authored and packaged Line of business applications

Packaged applications for silent deployments

Executed Powershell scripts to import automate importation of applications into SCCM 2012 and MDT Deployment share

Used Powershell to backup MDT Deployment share and create stand-alone deployment media

Volunteer, Glide Foundation San Francisco, CA

July 2013- Dec 2013

Engineered and deployed MDT 2012 deployment tools

Created Standard Windows 7 x64 bit image for physical and virtual environment

Authored and packaged Line of business applications

Packaged applications for silent deployments

Imported images and applications into SCCM 2012

Set deployment of applications via SCCM according AD collections

Created task sequences for complete automated builds w/ apps installed during build based on machine AD groups

Trained and mentored staff on Desktop Engineering concepts

Windows 7 Deployment Engineer, Sutter/CPMC San Francisco, CA

Jan 2013- April 2013

Created SQL reports to track progress of packed and certified Win7 applications

Scheduled and executed XP to Windows 7 migrations based on packaging progress

Provided post migration issue tracking and support

Authored and packaged Line of business applications

Packaged applications for silent deployments

Tested packaged applications in the virtual environment

Imported packaged applications in the software library

Sr. Systems Engineer, City and County of San Francisco - Human Services Agency

March 2012- Sept 2012

Project Lead/Technical Architect for Windows7 Office 2010 Deployment and Migration Pilot

Packaged applications for deployment via SCCM 2007

Shimmed applications to fix Win7 incompatibility

Created Windows 7 32bit Standard image

Created test deployment environment with Hyper-V

Wrote and executed Powershell scripts to create VM’s

Provided 3rd level support to desktop team

Met with SF City and County Directors to assess requirements and create deployment schedule

Created documentation on process

Trained and mentored desktop team on the process

Sr Systems Engineer, Informatica Redwood City, CA

Jun 2011- Feb 2012

Project Lead/Technical Architect for Implementing MDT 2010 Deployment and Migration Technology

Created and deployed MDT Shares for US, EMEA, and APAC

Created x64 Standard Image w/ ImageX

Incorporated PowerShell into x64 WinPE boot environment

Package Standard LoB Apps into msi and silent installs

Created and edited Task Sequences to deploy and migrate XP and x64 Windows7 Images

Created Virtual Infrastructure with Hyper-V to test Applications, Images, deployments

Stood up Moka5 and Wanova Severs as POC’s for desktop virtualization pilot

Created Documentation to support new deployment/migration method

Wrote and edited VB and PowerShell scripts for deployment and routine desktop maintenance and reporting tasks

Trained and mentored Desktop support team on new technologies

Systems Engineer, JP Morgan Chase San Francisco, CA

Jan 2011- June 2011

Update multiple standard XP images

Create SCCM application packages

Help define standards for baseline configurations for multiple LOB’s

Upgrade SMS to SCCM2007

Administer SCCM 2007

Troubleshoot and remediate level 3 application compatibility issues

Senior Systems Engineer, Dolby Laboratories. San Francisco, CA

Jan 2010 – Nov 2010

Created and developed process, checklist, documentation, and work flow for the migration of 1400+ PCs from XP/Vista to Windows7 and 150+ Mac Book/Pro’s (I owned the project from start to finish). Created images with ImageX and sysprep and deployed via SCCM for 400+ PCs and 150+ Mac’s via Deployment Studio/XServe. Deployed custom images and packages using SQL Express 2008 and MDT2010. Customized MDT 2010 VB scripts and USMT .xml files

Created virtual environments to support legacy apps using ThinApp, VMView and App-V

Created application and update packages with WISE packaging tool. Installed and configured desktop productivity software. Office 2007, Adobe Professional, VPN software, Encryption software, CD authoring package.

Numerous wireless router installs and security configurations. Upgraded W2K3 servers to W2k8. Created and administered Virtual Machines with WMWare Infrastructure to increase server utilization. Mobile device support. Windows Mobile 6.1/ Blackberry/ IPhone. Supported and configured users for Cisco VPN along with VPN tokens. Replaced formatter boards, upper and lower assemblies for HP/ Lexmark Printers.

Trade Support Analyst, Mirant Energy Trading. Atlanta, GA

Feb 2008- Aug 2009

Supported C-Level Execs, futures traders and support personnel on trading and Market data applications including Bloomberg, Reuters CQG, TT, ProphetX, Tibco, FIX, and Trillian. Supported and configured users for Cisco VPN along with VPN tokens.

Ghosted and deployed desktops and laptops for new users via SMS. Created scripts, packages and roll out of new Apps and updates with Wise & SMS.

Administered and managed print servers and 300+ networked HP & Xerox printers with CentreWare Web and HP WebJetAdmin. Provided general desktop support to the C-Level Executive Team and VPs. Created and managed Linux and Windows XP VMs for developers and testing purposes with VMware Infrastructure.

Team Lead, Avanade. Chicago, IL

Apr 2007 – Aug2007

Managed implementation of 25,000 desktop XP migration and unified messaging project featuring Exchange 2007, Live Messaging, Office Communications Server, and ISA 2006 (led four project consultants). Created standard image, process, workflow and documentation for a 20,000 PC desktop migration. Created Virtual Notes/Exchange lab environment using VM Ware.

Document customers entire LAN/WAN network topology. Created Visio documents outlining logical design for new Unified messaging environment. Provisioned W2K3 servers for production.

IT Trade Floor Lead, Marquette Partners. Chicago, IL

Feb 2007 – Apr 2007

Planned/implemented initiatives reducing amount of physical touch to the computers on the trading floor via remote management. Significantly reduced the amount of production and simulation PC via Virtual machines. Created entire infrastructure using VMs and SuSe Linux. Developed a backup and imaging solution with Acronis software. Built and brought online a WSUS server to keep XP trading machines patched and up-to-date. Inventoried, removed, and rehabilitated unused machines from the trading floor. Supported futures traders and the machines’ maintaining high uptime. Software supported TT (X-Trader 6.x, 7.x X-Study) CQG, Reuters, Bloomberg, Tibco, Active Directory, Exchange, Windows XP, Win 2K3 and 2000.

Created a thin client solution consolidating management and reducing heat signature on the trading floor. Ensured LAN/WAN connectivity between offices and exchanges. Set up and configured WAN router between Chicago & London offices. Rewired trading desk cables on a weekly basis.

Systems Support Analyst, Levy Restaurants. Chicago, IL

April 2006 – Jan 2008

Build new laptops and desktops from standard image. Create and update new users and groups in Active Directory. Troubleshoot normal desktop issues both PC and Mac. Assisting in the migration away from a Novell to a Windows file server environment.

Configure switches, routers, concentrators and PIX firewalls for new sites. Set up VLANs. Troubleshoot PC and Mac wireless connectivity issues. Configure remote users for VPN access.

Lotus Notes/Blackberry Conversion Specialist, Deutsche Bank/Rreef Realty.

Chicago, IL Dec 2005 – Mar 2006

Primary Notes contact for the nationwide conversion and assisted the Notes Admin in numerous tasks. Supported the conversion of 500 users from Notes R5 to R6.

Resolved replication issues. Created IDs and configured Notes clients. Configured Blackberry units for Notes connectivity. Troubleshot and resolved a myriad of Notes errors and issues.

Desk-side/LAN Support, AON Insurance. Chicago, IL

Dec 2003 – Mar 2005

Compiled data and created reports detailing trouble ticket trends and metrics. Administered Novell, Linux/FBSD networks, and NT/2000/XP with Active Directory. Troubleshot LAN/WAN connectivity (TCP/IP, SPX) issues. Reset passwords for AS/400 and Mainframe environment. Imaged, loaded, and configured software for new PCs and laptops. Supported users in Lotus 4-6 Domino environment.

In conjunction with Sprint Telco, I fulfilled remote access requests. Configured clients as well as assigned and reset passwords for VPN. Resolved printer issues including replacing rollers, upper and lower assemblies. Configured and supported Nextel Blackberry PDAs.

QA/Technical Support Analyst, Sears, Hoffman Estates Chicago, IL

Apr 2003 – Aug 2003

Reproduced and administered a test LAN store environment for testing purposes. Manually created and executed regression test scripts, test plans on back office servers, POS, and mainframe systems. Maintained, troubleshot, and repaired systems and components. Installed software packages and gave phone support.

Resolved desktop, network, and printer issues. Tracked and documented problems and discrepancies. Configured and maintained POS Terminals and Palm RF handheld units. Updated test scripts database. Ran and interpreted End of Day batch reports from mainframe. QA/QC support for POS software applications. Created and executed test cases, test plans and defect reporting. Tested several POS maintenance releases.

Desktop/PC Support, IBM Global Services Lisle, IL

Sept 2001 – Feb 2003

Set up new servers and Point of Sale system lab for training purposes. Troubleshot network connectivity issues via mainframe - AS/400 commands and remote access via Citrix. Configured new Point of Sale terminals, registers, printers, and Symbol hand held terminals. Resolved desktop and printer issues.

Provided Level 1 & 2 Help Desk phone support and problem resolution. Used Remedy ticketing software to log calls. Upgraded and migrated operating systems, switch dialers, personal data and profiles. Created monthly reports detailing numerous statistical categories. Installed various applications remotely. Ensured that all hardware and software was readily available for testing Point of Sale registers, printers, hand held terminals and back office interfaces.

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