Customer Service Office

JONATHAN PEREZ

*** ** **** ****** **** Lauderdale, FL 33312

Phone: 954-***-**** Email: **************@*****.***

OBJECTIVE

Detail-oriented Computer Repair Technician with over two and a half years of business startup experience. Duties included: invoice creation, financial calculations, letter composition and customer collaboration. Focused on learning new skills and striving to be the best in the field.

EXPERIENCE

Johnny Tech (Computer Repair Startup)

October 2012 - March 2015

TECHNICAL PROFICIENCIES

Software Proficient with Microsoft Office which includes Word, Excel, Outlook, PowerPoint and Access QuickBooks, VMware Workstation, TeamViewer and other office related software. Willing to learn how to utilize new software.

Highly experienced installing Windows XP, Vista, 7, 8, (and soon 10) on desktop and laptop computers based on both UEFI and legacy BIOS firmware. Removed viruses and malicious software from computers unable to boot windows using Linux based rescue software. Single handedly recovered files from failing hard drives. These procedures have provided tens of hundreds of clients with a simply faster system that handles large workloads and helps them accomplish their daily tasks in an efficient matter.

Hardware Diagnosed and repaired computers with malfunctioning motherboards, graphics cards, hard drives, displays and all sorts of other hardware problems, improving business production, and therefore raising profits.

Printers Previously setup small home printers with few PCs, as well as large commercial printers with a 10-20 computer network. Performed printer troubleshooting.

Networks Setup business file sharing networks, installed and performed troubleshooting on modems and Wi-Fi routers.

COMMUNICATION SKILLS

Fluent in English and Spanish. Capable of translating and composing documents in both languages.

Provided over-the-phone customer service to clients requiring remote computer repair.

Effectively worked with businesses and in-home clients in order to troubleshoot their computer, network, or printer related problems.

Experienced treating clients in a friendly, yet professional matter while thoroughly explaining services and procedures.

Proficient with solo jobs or team efforts.

Dealt with difficult clients and justly solved any issues that arose.

Dealt with computer literate and computer illiterate clients, treating both parties with their due respect and patience.

EDUCATION

Broward College

March 2014 April 2015

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