Customer Service Representative / Encoder
Resume:
MARILO DOGMA PUMARIS
** * * ******* **. TINAJEROS MALABON CITY
E-mail Add : *************@*****.***
Mobile No. : 099*-******* / 091*-*******
CAREER OBJECTIVE:
To obtain a position as a member of your Logistics Management team that leverages my skills, achievement, educational background and the liability to work well with other people.
To be able to contribute to the growth and success of the company.
PERSONAL INFORMATION:
Citizenship : Filipino
Age : 25 years old
Date of Birth : May 16, 1989
Place of Birth : Maysilo Malabon City
Sex : Female
Religion : Catholic
Height : 4’11 ft
Weight : 130 lbs.
Civil Status : Single
Father’s Name : Manolo C. Pumares
Mother’s Name : Carmen R. Pumares
Permanent Address : 20 D 9 Sanchez St. Tinajeros Malabon City
EDUCATIONAL BACKGROUND:
Collegiate Education : Computer Science
ACCESS Computer College
2nd & 3rd Floor Consuelo Bldg. 116 Benin Street.
Corner Edsa Caloocan City
Date Graduated: Year 2009
Secondary Diploma : Tinajeros National High School
Tinajeros Malabon City Philippines
Date Graduated: Year 2005
Elementary Certificate : Tinajeros Elementary School
Tinajeros Malabon City Philippines
Date Graduated: Year 2001
ACHIEVEMENT:
Title Assessed By Date of Assessment
PC Operations NC II (Tesda) March 6 – 7, 2009
WORKING EXPERIENCE:
Office / Legal Staff
CMMS Account Services Inc.
Unit 806 Cityland 10 Tower II H.V Dela Costa Street. Corner Valero Street Makati City
May 2009 to Present
DETAILED JOB DESCRIPTION:
Assisting in the collection and resolution of past due accounts.
Communicating proactively with customer representative or recovery account officer and responding to customer complaints.
Establishing maintenance and growth targets.
Ensure adequate filing and record keeping of a certain client.
Maintaining detailed knowledge of the company products, services, and policies and communicating this knowledge to customers.
Responsible in monitoring performance of external skip tracing service provider/s including account endorsements.
Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail.
Answer telephones, direct calls and take messages.
Make schedule arrangements for office personnel and court sheriff.
Responsible in preparation of Transmittal of document, Monthly Status Report and billing for client
Responsible for Timekeeping and Payroll of employees.
Assist the IT Director as needed in providing service to co-employees and systems management.
Monitor printers, copiers, to make sure they are working properly and getting regular maintenance.
Provide user level technical support for end users, computers, printers, etc.
WORKING EXPERIENCE:
Encoder / Customer Service Representative (OJT)
PLDT (Philippine Long Distance Telephone Company)
11th Avenue East, Caloocan City
January 2009 to March 2009
DETAILED JOB DESCRIPTION:
Answer phone and respond to customer queries and complaints.
Update and maintain databases such as customer lists, contact lists and client information.
Fax, Scan and Copy Documents.
REFERENCES:
Eugene B. Manuel
Legal Staff
CMMS Account Services Inc.
Unit 806 Cityland 10 Tower II H.V Dela Costa Street.
Corner Valero Street Makati City 1227 Philippines
Veronica M. Ramos
President
Verman Security & Investigation Agency
# 230 Tila St. Santulan Malabon City
Rosario C. Ramos
Writer
Precious Pages Corporation
83 Sgt. E. Rivera St., San Francisco del Monte
Brgy. Manresa 1115, Quezon City
I hereby certify that the above data and information are true and correct, verified by me and to the best of my knowledge. I fully understand that any falsehood or misrepresentation herein shall be considered sufficient cause of cancellation of my application.
MARILO D. PUMARIS
Applicant’s Signature
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