Customer Service Representative

John Mark T. Cruz

**-* *.**** **., Project *

Quezon City, 1109

Email: *****************@*****.***

Phone: 915-***-****

EDUCATION

Cathedral of Praise College of Music

-Major in music (diploma)

Department of Education

-High school (3rd-4th year)

Tabernacle of Faith Christian Academy

-High School (1st-2nd year)

Work Experience

Customer Service Representative

West Contact Services (April 2006-2007)

Responsible for taking orders for DirecTV, helping customers for Chase & Federal Bank

of Omaha for credit problems

Trained for TL duties & transcription team back up

Customer Relations/Escalation team

Siemens Incorporated (March 2007-January 2008)

End user assistance for Siemens back office (VIP) escalations & technical/hardware

dispatch

Trained for various accounts for back up purposes

Real Time Analyst

Siemens Incorporated (January 2008-April 2011)

Real time monitoring of call flow per account (15 accounts) while creating real time plans

& implementing projects for agent call efficiency

Managing agents’ schedules & reports to operations work related problems

Trained for Workforce Analyst work (plotting schedule, assigning call flow, ops meeting,

etc)

Freelance Photographer

Concentrating in freelance photography for events (concerts, gigs, weddings) & music

photography since 2012

Reference site for portfolio:

www.facebook.com/StreamOfImages38

www.flickr.com/photos/thelastemperor/sets

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