Customer Service Engineer

Mikael P N HOUNDEGNON GBAI

***** *** ******

Hazel Crest, IL 60429 USA

Phone: 708-***-**** Email: ***********@*****.***

GOAL

Goal-oriented professional with a Bachelor degree in Computer science, seeking PHP Web application Developer or

Database developer position. Experienced with PHP, Unix and MySQL Database administration. A detailed driven

manager with sound problem solving, and improvement of operations skills that ensure great customer service.

EDUCATION

National school of Economic apply to management (ENEAM), Abomey Calavi, Benin (West October 2011

Africa) October 2014

Master's 2 level course in Computer science apply to management

Major: Business Intelligence

National school of Economic apply to management (ENEAM), Abomey Calavi, Benin (West December 2008

Africa)

Bachelor degree in Computer science apply to management

Major: programmer analyst

PROFESSIONAL CERTIFICATIONS:

Microsoft Certified Professional (MCP) Mai 2015

Zend Certified PHP Engineer (ZCPE) December 2014

EPPIXCOMM Billing Certified August 2013

MACH Roaming Certified [ Roaming Principles, Finance, Roaming Fraud, TAP, Roaming Testing (GPRS + CAMEL + Mai 2010

GSM)]

Certificate of Achievement of International Collegiate Programming Contest ACM (JAVA) August 2008

SPECIALIZATION

• PHP5 OPP, Shell Scripting, JAVA for Android app, JavaScript, AJAX, HTML5, CSS

• MySQL, Microsoft SQL Server, Oracle, PL/SQ

• Apache, IIS

• Unix/Linux, Windows Server

• cakePHP MVC, Dreamweaver, Notepad++, LAMP/ WAMP Server, Eclipse

• Git VCS

RELEVANT WORK EXPERIENCE

ETISALAT BENIN, Cotonou, Benin January 2013 –

Business Support and Operational Support on Telecom Mediation and Provisioning system October 2014

• Business Logic implementation/Roll out for real-time Call details Records (CDR) decoding and

for Upgrade of new node in mediation system

• Telecom mediation and Provisioning platform Real-time monitoring with PHP/Shell scripts

• Provide Support for production provisioning applications troubleshooting

• Development of FTP real-time roaming data exchange module with PHP / MySQL

• Roaming TAP file processing with EPPIXCOM platform /Oracle 10g

• Unix Shell Scripting and GDC scripting

Tools: HP ITSM, PHP OOP, MySQL, Shell Scripting, AJAX, Apache SSH, SFTP, FTP.

BELL BENIN COMMUNICATION, COTONOU, BENIN June 2009 –

TELECOM BILLING ENGINEER January 2013

• Design and Development of Telecom Billing System (database Design & ETL Implementation)

for CDR real-time processing with PHP5.3/MySQL

• Improvement of Proprietary Customer Relationship Management System in PHP/Oracle 10g

• Daily basis traffic report and subscriber consumption analysis

Tools: PHP, Oracle & MySQL Database Administration, AJAX, JavaScript, HTML, CSS

FREELANCE WORK EXPERIENCE

Mikael P N HOUNDEGNON GBAI

17411 Poe Avenue

Hazel Crest, IL 60429 USA

Phone: 708-***-**** Email: ***********@*****.***

Improvement of AJCSB web site http://www.ajcsb.net/test to update production version November 2014

GLOBAL SERVICE PLUS : Development and integration of intranet and auto-evaluation application April 2013

for Global Service Plus

Development of Residences Celine Hotel web site http://www.residencescelinehotel.com June 2012

Development Tools : PHP, MySQL, AJAX, JavaScript, HTML, CSS

Contact this candidate