[314-***-****]•[E-mail address]

[Serena Washington]

**** ***** ***** ***, ** Louis, MO 63120•314-***-****•acp1gi@r.postjobfree.com

Serena Washington

Objective

To utilize my organizational and interpersonal skills and wealth of experience and knowledge.

Experience

Nov. 2012 - Present

St Louis Co Dept. of Health Berkeley, MO

Office Service Representative

Patient Registration: Registers new patients & updates established patients according to fiscal policy &

procedure. Determines financial eligibility. Verifies insurances. Verifies the patients authorization &

consent for treatment & the HIPPA forms are filled out. Make sure all patient demographic information

is verified at each visit.

Appointment Scheduling: Inputs demographic info. On all new patients & updates info. On existing

patients. Schedules appointments following health care guidelines. Confirms patient appointments &

reschedules if necessary.

Telephone Skills: Uses appropriate telephone etiquette

July 2006 – April 2011

Barnes Retina Inst. St. Louis, MO

Patient Service Representative

Answering and triaging incoming calls, taking correspondence and scheduling appointments. In

addition to other responsibilities also including billing, maintaining patients records as well as being

knowledgeable to explain medical terminology concerning the patient.

Oct. 2005- Jan. 2006

Premier Impressions St. Peters, MO

Sales Secretary

This position entailed daily correspondence with customers, greeting guests and applicants. Receiving

all sales from the sales representatives, in conjunction with entering data in the computer, faxing critical

information and emailing office quarterlies to the corporate office.

May 2002 – Oct. 2005

Mental Health Network St Louis, MO

Receptionist

Print fax and match confirmations for three different reports daily. Answer a multi-line telephone, greet

guests and have them to sign in, receive and distribute mail, pick up faxes, order office supplies for the

company, recording and passing out messages, log information from our outpatient treatment reports

into our citrix program.

Education

[Phone number]•[E-mail address]

[Your Name]

[Dates of attendance]

[School Name] [City, ST]

[Degree Obtained]

[Special award/accomplishment or degree minor]

References

References are available on request.

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