Customer Service Sales

PAUL M. THOMPSON

***** ******** **. ***. * Fredericksburg, VA 22407

(P) 571- 383 - 5205

SUMMARY OF QUALIFICATIONS

• Ability to develop rapport, lead and motivate individuals to meet/exceed department goals.

• Self-motivated, team player with strong work ethic

• Detail-oriented, multi-task, and organized individual with exceptional time management

skills.

• Proficient in Microsoft Word, Excel, and PowerPoint

PROFESSIONAL WORK EXPERIENCE

Job Corps – Fredericksburg, VA March 2012 – April 2015

• Responsible for generating business development and maintain relationships by

partnering with other low income agencies government agencies, schools and

communities within Virginia. By educating the community and agencies that work with

low income individuals on how Job Corps could be an option in establishing a career.

• Increased and maintained a positive awareness of Job Corps throughout the community

by participating in company outreach programs and activities.

• Managed database of over 300 prospective students and 80 agencies.

• Facilitated information meetings and workshops for prospective students that showed

an interest in the program.

• Advised prospective students with respect of admission, education options and trade

availability.

• Conducted interviews of prospective students and processed applications of prospective

students.

• Participated and assisted in resolving student complaints to ensure resolution and

maintain retention.

University of Phoenix – Northern VA Campuses March 2006 – November 2010

Enrollment Advisor / Corporate Education Liaison

• Responsible for advising undergraduates and graduate students regarding admissions

and degree completion requirements. Conducts student appointments to disseminate

course and program information to new or potential students.

• Advised potential students with respect to admission, degree options, financial aid

requirements and student progress.

• Participated and assisted in resolving student complaints to ensure resolution.

• Managed database of over 300 potential students through calling strategies, developing

queries, and excellent time management skills.

• Increased and maintained a positive awareness of the university throughout the

community by participating in company outreach programs and activities.

• Head of the Job of Choice (JOC) committee designed to establish initiatives and

promote change for Northern Virginia Employees regarding job satisfaction. Aligned

initiatives with campus department goals and University mission and objectives.

Established committees, held committee meetings with JOC team, Campus Director

and Associate Director of Enrollment. Established and promoted campus events

• Generated business development and maintained corporate relationships with

established companies within Northern Virginia.

• Organized and conducted lead generating events with companies and the community.

Facilitated information meetings and other campus functions that relate to students,

•

business and potential students.

LIFETIME FITNESS CAFÉ – Centerville, Virginia 2004 - 2005

Department Manager

• Managed the overall operation of the café, Organized weekly schedule, training, and

customer service

• Interviewed and hired potential applicants and assisted with the training and

development of new Associates.

• Managed, coordinated, and regulated special projects, events.

• Complete monthly performance evaluations for each associate, which includes service

quality, accuracy level and productivity to meet the objectives of the business.

• Process requisitions; verify purchase orders, pricing, and vendor information, shipping

specifications.

• Responsible for creating and distributing documentation to communicate departmental

changes, system enhancements and procedural updates.

• Maintained input vendor payments and expense voucher processing, deposits of sales

receipts, profit and loss statements, daily payroll evaluation, end of the day procedures

and final sales analyst for a 24-hour period.

• Managed daily, sales roll-out reports, daily, weekly and monthly activity reports.

• Prepared and managed responses to confidential requests and situations.

• Supervised maintenance of equipment.

HOME DEPOT, - Fairfax, Virginia 2002 - 2003

Department Supervisor

• Managed paints department, supervised a shift of eight employees.

• Organized weekly schedule.

• Assisted customers in selecting products.

CARROLL CORP & JORI, INC- Spartanburg, South Carolina 1999 - 2002

General Manager – Burger King

• Managed a shift of twelve employees, prepared weekly work schedule.

• Maintained record of deposits of sales receipts and Profit & Loss statements.

• Reviewed and approved invoices and equipment repairs.

• Interviewed potential employees & reviewed productivity of assigned workers.

ADDITIONAL EXPERIENCE

UNITED STATES NAVY 1990-1995

UNITED STATES ARMY 1985-1990

EDUCATION

Spartanburg Methodist College - Spartanburg, SC 1989

Associates of Arts Degree in Liberal Arts

University of Phoenix

Associates of Arts in General Studies 2011

References Furnished Upon Request

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