Technical Support Active Directory
Resume:
RER
April A. Jimenez R
Phase 9-B
Vista Verde Executive Village,
Cainta, Rizal
Mobile: 092*-***-****
E-mail: *********@*****.***
OBJECTIVE:
To obtain an enriching career in a stable company that encourages
professional and personal growth and to be recognized with the quality of
my work in the position that I'm applying for.
EXPERIENCES:
. ATOS 5th Floor, 1880
Building, Eastwood Avenue,
Account: Boehringer-Ingelheim Pharmaceuticals Eastwood City
Cyberpark, Bagumbayan 1100
Technical Solutions Specialist -Level 2 Quezon City,
Philippines
March 2013 - Present
> Part of the pioneer/Wave1 of the account.
> Responsible for receiving, processing, and resolving reported
problems or requests from Boehringer-Ingelheim employees through
call, email and chat at a timely manner.
> Resolved problems regarding users' Windows XP/Windows 7/Windows 8
laptop, login issues (Active Directory), various applications like
SAP, McAfee, Microsoft Office, Veeva/Salesforce, Outlook, Internet
Explorer etc.
> Provided technical support with their iPads and other mobile
devices (Android/Apple).
> Used BISM/VMWare as a ticketing tool.
> Was given additional role to process returned/rework tickets and
update the board with the team's daily statistics.
> In-charge of making the team's timesheets every cutoff.
> Awarded for Perfect Attendance for March 2015 and Top Performing
Agent for February 2015.
. ATOS 5th Floor, 1880 Building,
Eastwood Avenue,
Account: US SOCS Eastwood City Cyberpark,
Bagumbayan 1100
Technical Solutions Specialist -Level 2 Quezon City,
Philippines
a December 2011 - May 2012
> Responsible for receiving, processing, and resolving reported
problems or requests from Siemens Employees through call and email
at a timely manner.
> Used Clarify as a ticketing tool.
. TELETECH Levels 1 & 2 Robinson's Place
Ortigas
Account: Charter Communications HSD Avenue Extension Cainta,
Philippines
Technical Support Representative July 2010 -
December 2011
> Responsible for receiving calls from Charter's customers and
resolving any reported request/issues with their internet
connection.
> Experienced upselling to customers.
SKILLS:
. Strong analytical and problem solving skills
. Organized and very particular to details
. Good written and verbal communication skills
. Fluent in English and Filipino
. Flexible and willing to accept additional tasks
. Knowledgeable in troubleshooting internet connectivity or software
issues
. Well-experienced in resolving various issues with desktop/laptops, and
Apple/Android devices.
. Proficient in use of Microsoft Office applications (MS Word, MS Excel,
MS Powerpoint, MS Outlook, etc.)
. Capable of organizing data and creating reports by utilizing Microsoft
Excel.
. Proficient in use of different computer operating systems (Windows
XP/Vista/7/8, Mac OS X)
. Skillful in Traditional Art (any medium) & Digital Art (Adobe Photoshop
-any version)
SEMINARS AND TRAININGS:
. Fundamentals of Advertising - November 2009, Espa a, Manila [UST]
. Scholars Association Seminar - July 2008, Espa a, Manila [UST]
. Leadership Training - October 2007, Espa a, Manila [UST]
. Personality Development Seminar - November 2005, Pasig City [SPCP]
. Leadership Training - August 2005, Pasig City [SPCP]
EDUCATION:
2012 - 2013 University of Sto. Tomas, Espa a Manila
2007 - 2010 University of Sto. Tomas, Espa a Manila
B.S. Fine Arts and Design, Major in Advertising
. 2008 - 2009 Dean's Lister #1/Scholar (2nd year College, 2nd
Semester)
. 2008 - 2009 Dean's Lister (2nd year College, 1st Semester)
. 2007 - 2008 Dean's Lister (1st year College, 2nd Semester)
. 2008 - 2009 Food & Security Head (Juniors' "Year Zero"
Batch Fashion Show)
. 2007 - 2009 Class Secretary (1st year to 3rd year College)
1996 - 2007 St. Paul College, Pasig
Primary (Grade 1-7) & Secondary education
. Loyalty Awardee
AFFILIATIONS:
2008 - 2009 Becarios de Santo Tomas - The Sole Scholars Association of UST
2012 - 2013 Community of Achievers (ComAch) Association of UST
REFERENCES:
. Ruby Calma (Supervisor in Atos): 093*-***-****
. Je Francisco (Local IT in Atos): 091*-***-****
. Monsie Hoover (Colleague in Atos): 092*-***-****
. Mark Amagna (Colleague in Atos): 092*-***-****
. Patrick Martin (College blockmate): 091*-***-****
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