IT STAFF

ANA MONIRA C. TAN

**** ******** ******

Guadalupe Viejo, Makati City

Mobile #: +63-916*******

Email: ******.***@*****.***

OBJECTIVES:

> I am looking for a suitable job where I could practice my knowledge

and developed my personality as a career person while utilizing my

skills.

HIGHLIGHTS OF QUALIFICATIONS

> Energetic, hard working, willing to learn and accept constructive

criticism

EDUCATIONAL BACKGROUND

Bachelor of Science in Information Technology

ABE INTERNATIONAL BUSINESS COLLEGE

Barangay Palanan, Makati City

2011 - 2015

Completed a Certification in Microsoft Office Application

And Adobe Photoshop CS

TRACE COMPUTER COLLEGE (ITC)

Manila, Philippines

PERSONAL INFORMATION

Age : 26 years of age

Civil Status : Single

Sex : Female

Religion : Born Again Christian

Citizenship : Filipino

Date of Birth : January 14, 1989

SKILLS:

> Knowledgeable in M.S. Word, Excel, PowerPoint, Internet,

> Knowledgeable in Photoshop, Video making and editing

> Knowledgeable in HTML, JavaScript, Java and Visual Basic.

> Knowledgeable in Computer formatting and troubleshooting.

SEMINARS & CERTIFICATES:

> Personality Development and Grooming

> Social Media OpenSource

> Web Animation Lectures

> Hands on Training to Web Animation

> Hands on Training to Web Development

> Microsoft Virtual Academy (Migrating from Windows XP to Windows

8.1)

EXPERIENCE:

VAST NET INC. - On the Job Training

Nov 2014 - March 2015

. Assist Project Employee on cabling and installing Huawei or PLDT

Equipment on designated location/site.

. Assist Project Coordinator on filing and encoding the Projects handled

by the company.

LRA Pacific Management Consulting Inc. - Technical Support Representative

(Smartmatic PCOS and CCS machines)

April 2013 -June 2013

. Provide technical problem resolution to end-users by performing a

question diagnosis while guiding users through step-by-step

solutions.

. Deliver service and support to end-users using and operating automated

call distribution phone software, via remote connection or over the

Internet.

Other Tasks:

. Interact with customers to provide and process information in response

to concerns, and requests about products and services.

. Gather customer's information and determine the issue by evaluating

and analyzing the symptoms.

. Follow up and make scheduled call backs to customers where necessary.

. Stay current with system information, changes and updates.

ALAN DICK - Administration Assistant (Temporary)

March 2009 -May 2009

.

. Provided reception duties on behalf of the team- this will involve

providing face to face contact for visitors to the service who will be

dealt with in a responsive and courteous manner.

. Receiving and distributing messages from telephone/email as

appropriate, taking clear messages and passing these promptly to the

appropriate member of the team using judgment of urgency.

Other Tasks:

. Maintaining files and making sure that they are filed appropriately.

. Sending and receiving fax messages

. Preparing Local Purchase Orders

. Made sure the provision of day to day supplies to colleagues as and

when necessary.(Office stationeries)

. Sending documents through Courier

CHARACTER REFERENCES:

Available upon request

Ana Monira C. Tan _

Applicant

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