Customer Service Management

Location:

Posted:

June 03, 2015

VANESSA GEER

HEPHZIBAH, GA 30815

Objective

To obtain a position that will allow me to use my dual focus in business management and computer

software applications, strong organizational skills, educational background, and customer service skills

Education

Du Bois Business College, Du Bois, PA

Associate in Specialized Business Degree

Computer Applications/Management

September 2013

Microsoft Office Specialist Certifications:

• Word

• PowerPoint

• Excel

Skills:

• Management

• Marketing

• Accounts Payable/Receivable

• Payroll

• Peachtree/Quickbooks

• HTML

Experience:

Universal Data Interchange

January 2014-Present

Call Center Shift Supervisor Answered in-bound phone calls to help customers file auto and home

insurance claims. Entering customer information into company software to set up claims. Supervising 3-

5 employees per shift. Training new hires on the different types of claims, and how to take them.

Tractor Supply Company, Du Bois, PA

April 2010-August 2012

Team Leader Opened and closed store, counted down cash drawers at shift end, supervised

2-5 employees per shift, assigned daily duties to scheduled team members, and assisted customers with

any problems or questions. Used forklift to move pallets to different locations in the stockroom.

Beverage Air, Brookville, PA

February 2002-November 2009Press Operator/Assembly Worker Read blueprints and

formed parts according to specifications, assembled various components of different types of industrial

coolers, assembled industrial coolers, tested coolers to make sure they worked properly, and checked

coolers for defects.