Customer Service Manager

DAVID P. BRIDGER

**** *** ******* *****, *********, IN 46143

317-***-****, *******@*****.***, www.linkedin.com/pub/david bridger/20/359/36a

Professional Summary

Innovative, team building Operations Manager with 20 years of experience in formulating dynamic strategies and

developmental plans to benefit the growth and success of national storage and transportation companies.

Provide leadership of operational planning and management that encourages staff to take ownership and creates

buy in. Direct cost effective facilities to expand productivity and maximize profits. Resolve customer issues and

ensure efficient provision of services to a variety of customer bases in 48 states. Develop and implement

programs for long term and new companies in collaboration with the board of directors, vice president, and

senior vice president. Focus on all the core functions of the organization including human resources, planning,

P&L statements, assets, finances, training, and technology advancements. Excel at retaining high profile

customers such as John Morrell Food Group, Con Agra Food, and Dannon Yogurt.

Areas of Expertise Include: Lean & Six Sigma Methodology Project Management Budgeting Capitol

Expenditures Team Building Red Prairie Safety Programs and Training OSHA / EPA Compliance Audits

and Inspections Team Leadership Customer Service Turn around of troubled facilities.

Professional Experience

ASRS Operations Manager (Automated Storage and Retrieval System) 2012 – Present

Americold Logistics, Beechgrove, IN

I was requested to take over a troubled business in the current the position of ASRS Operations role, due the

state of the facility failing on all levels such as customer satisfaction, Load turn times, employee relations etc. I

am responsible for all aspects of the automation including but not limited to Operations and customer

satisfaction, Maintenance and coordination with automation vendor when issues arise, and completed process

implementation. I have been able to utilize my past skills of a Six Sigma Black belt in defining and streamlining &

implementing processes, Maintenance program implementation, project of identifying and eliminating waste. I

have been able to bring the facility back with complete customer satisfaction, employee satisfaction and a

smooth running business process. Responsible to optimize & perform day to day operations, including but not

limited to problem resolution, scheduling, velocitizing of the warehouse, labor management as well as

Implementation of Red Prairie Warehouse Management System and Red Prairie Super user. Optimization and

set up of a new high rise warehouse with an ASRS automated system. Bring system back to customer

compliance utilizing six sigma process. Supervise 250+ employees including 16 managers, and provide

resourceful, well organized leadership strategies for the day to day operations of a cold storage facility. Ensure

smooth shipping with newly implemented Automated Storage and Retrieval System (ASRS) to offer continuous,

outstanding customer service. Oversee prompt responses to orders, schedule efficient routes, and troubleshoot

order and trucking issues. Govern $2M monthly budget based on multiple national accounts and forecast for

variable market.

Solved an eight hour delay due to equipment failure by working diligently with the customer on a load by

load basis. Proposed solutions that resulted in regaining a 12 to 24 hour lead time. Prevented major

financial loss and restored customer confidence.

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DAVID P. BRIDGER

1474 Old Thicket Court, Greenwood, IN 46143

317-***-****, *******@*****.***, www.linkedin.com/pub/david bridger/20/359/36a

Expanded rail dock receiving area capabilities by creating a more continuous workflow. Established a

fluid transport system to keep the dock clear, increasing capacity 33%, for a savings and revenue

increase of $150K. Eliminate excess travel time through efficient reloading of vehicles.

Implemented Red Prairie warehouse management system to support global strategy. Served as the

super user for the daily configurations and setup for customer business expansions, new customers, and

pick line re slotting. Oversaw facility expansion to 37K pallet positions, including pick tunnels of 720 pick

faces.

Facility Service Manager 2011 – 2012

Americold Logistics, Beechgrove, IN

Was asked to retake the current the position of Facility Service Manager, to manage the current facility of 10

employees for all operations of a 411,689 foot or 10,358,818 Cu Ft refrigerated warehouse serving customers

across the country, in addition a $35 million automated expansion (ASRS) operating 6 cranes, conveyors,

multiple elevators, 70,831 sq. feet or 8,499,720 Cu. Ft (10 Stories Tall) and housing an additional 21K pallet

positions. Totaling 482,520 Sq. Ft or 18,858,538 Cu Ft. Conduct training and performance reviews, assigned

tasks, and led departmental safety training. Wrote and maintained Standard Operating Procedures, Process

Safety Program and Standards, and updated documentation for Care and Appearance Standards. Controlled

costs by tracking purchases and inventories.

Lean & Six Sigma Blackbelt 2008 – 2011

Americold Logistics, United States

Responsible for training, implementation and creating a lean and Six Sigma analysis program for Americold

Engineering group certifying many Green Belts and Yellow Belts. Responsibilities for overseeing the process

improvement of 150+ facilities throughout the entire continental United States, executing Kaizen Events for a

leaner more profitable process, managing six sigma projects looking to better utilize our people to become a

world class company. Mentoring Yellow and Green Belts in the lean & sigma process and targeting areas for a

significant increase in productivity leading to a revenue increase and cost decrease, for a more profitable bottom

line. Implementation of a blast freezing process and database system to decrease over blasting, blasting times

and reduce energy consumption. Cost avoidance implementation of an Arc Flash Safety Program throughout

the company.

Worked multiple projects throughout the company improving efficiencies, reducing costs, improving accuracy, &

Improving Productivity to include but not limited to;

1. Blast Freezing Optimization decreasing time to blast freeze product, and reducing over all costs.

2. Inbound Receiving – Creating a continuous flow, reducing total man hours and increasing accuracy.

3. Outbound Loading – Developed a one piece flow to increase accuracy of loading also allowing for pickers

and stockers to apply interleaving principles to maximize fork truck travel with no empty forks.

On all projects and Kaizens I worked closely with the facilities staff to determine the right process for each

scenario, ensuring real gains in productivity, accuracy or savings.

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DAVID P. BRIDGER

1474 Old Thicket Court, Greenwood, IN 46143

317-***-****, *******@*****.***, www.linkedin.com/pub/david bridger/20/359/36a

Corporate Safety Director / Director of Consultation 2006 – 2008

The Freije Company, Indianapolis, IN

Led outstanding, profitable regulation compliance initiative as a qualified OSHA trainer for construction and

general business. Provided written and oral preventative training and led post accident investigations. Educated

department heads on Hazmat, DOT, OSHA, EPA, Health Department, and insurance regulations to successfully

decrease risks, exposures, and injuries.

Resolved program problems and worked closely with federal, state, and local agencies. Earned several

certificates of achievement for types of training and materials developed. Established and tracked the safety

budget, and represented Freije at Project Safety Meetings.

Conducted risk assessments of company and customer contracted facilities with a net profit of $250K in

the first year. Added safety training services for 12 companies in the first year, working with insurance

carrier to identify customers such as a pharmaceutical company and building team for a school addition.

Decreased the company’s Occupational Injury Rate (OIR) from 9 to 0.7. Built entire program from the

ground up.

Spearheaded the project management of consultation, education, safety training, and PSM projects.

Facilitated hazard reviews and managed the 13 elements in the PSM program.

Facility Service Manager 1999 – 2006

Americold Logistics, Beechgrove, IN

Supervised 10 employees for all operations of a 411,689 foot refrigerated warehouse serving customers across

the country. Conducted training and performance reviews, assigned tasks, and led departmental safety training.

Wrote and maintained Standard Operating Procedures, and updated documentation for Care and Appearance

Standards. Controlled costs by tracking purchases and inventories. Decreased spending and increased services

through caretaking estimates and contractor services as well as accurately distributing manpower to close

projects on time.

Optimized crucial blast freezing processes and database system in multiple company facilities. Traveled

to site locations and trained employees to reduce blast times, and saved the company $1.2M through

reduced energy consumption.

Recognized with Greatest Savings Award for saving 5M KWH, worth $40M per year.

Education

Six Sigma and Lean Sigma Black Belt Certification

Emergency Responder and Hazmat training

Extensive OSHA training including the 500 Trainer Course for Construction Industry Standard and 501 Trainer

Course for General Industry Standard

Software including MS Excel, Word, Power Point, Publisher, Access, and Outlook

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DAVID P. BRIDGER

1474 Old Thicket Court, Greenwood, IN 46143

317-***-****, *******@*****.***, www.linkedin.com/pub/david bridger/20/359/36a

Professional Affiliations

National Fire and Protection Association (NFPA)

Strathmore’s Who’s Who

Indiana Society of Healthcare Engineering (ISHE)

International Institute of Ammonia Refrigeration (IIAR)

World Food Logistics Organization (WFLO)

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